New FTC rule to end subscription cancellation nightmares
PCWorld|May 2023
"Call support to cancel? Why, when I subscribed in three clicks?"
MICHAEL CRIDER
New FTC rule to end subscription cancellation nightmares

We've all been there. You sign up for a free trial for something you need in a hurry, only to find out that it's not everything it's cracked up to be, and getting rid of it is a lot harder. This sort of thing has been associated with gym memberships and "music club" subscriptions (fave.co/3A47Tf6) for decades, but recently it's become much more prevalent online, where you can sign up for something with a few clicks but getting rid of it requires a call to the company or an email to support. The U.S. Federal Trade Commission is as sick of it as the rest of us.

This story is from the May 2023 edition of PCWorld.

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