For years the business media have produced volumes of coverage on digital transformation, and it can seem that every enterprise has made some kind of digital move, despite the existence of a world of service businesses trying to find the value in making technological shifts. Many of these firms deliver solutions in sectors that may not immediately come to mind, like United Site Services (USS).
The Boston-based provider of rental sanitation equipment has roughly 300,000 assets in the continental U.S. that they manage, including portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, and roll off dumpsters for every conceivable outdoor event. They serve gatherings from the most basic to elegant, serving Burning Man and Coachella, construction and other worksites, posh countryside weddings, and everything in between. With over 140 branch locations, USS is the largest sanitation firm of its kind; their closest competitor is 110% smaller.
When Ray Andrews joined the company in 2019 as VP of Digital Transformation, he was initially tasked with replacing their 20-yearold ERP system. Today he’s the CIO and his main focus is “optimizing the customer experience by implementing a modern technology stack and creating real-time visibility into business performance,” according to the firm.
“There are lot of momand-pops in the industry, and most of them still operate their business on paper, or with a program like QuickBooks,” he explained. “Funnily enough, we were almost no different. We were performing almost 15 million services for portable restrooms annually, and we were doing that on paper.”
This story is from the June 2023 edition of The BOSS Magazine.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the June 2023 edition of The BOSS Magazine.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Life in pink
La Vie en Rose, Canada's beloved specialty retailer, is on the verge of completing a seven-year digital transformation. Here's how they did it.
TRAIN YOUR BRAIN FOR LONG TERM HEALTH
WHEN IT COMES TO BRAIN FITNESS, SIMPLE CHANGES CAN YIELD SUPERIOR RESULTS
FREEDOM OF CHOICE
MENU CUSTOMIZATION IS EMPOWERING DINERS AND DRIVING BIG REVENUES
GETTING TO GIVE
VIRGINIA COMMONWEALTH UNIVERSITY SCHOOL OF DENTISTRY MERGES EXCELLENCE AND UNIMPEACHABLE IN BUSINESS CARE WITH BLOCKBUSTER RESULTS
LITTLE BY LITTLE
NANOTECHNOLOGY IS IMPROVING MANUFACTURING IN WAYS BIG AND SMALL
The Heart of Hospitality
For procurement and supply chain leader Provista, creating a true community of c customers is the secret to their success
'AS BIG AS THE INTERNET, IF NOT BIGGER'
THE HOSTS OF AI FOR HUMANS ON AI'S POTENTIAL FOR GOOD, BAD, AND DOWNRIGHT SILLY
They Have It Covered
Yong Lee (Lee) and PHP Agency use tech innovations to inject life back into life insurance
SEE FARTHER, MOVE FASTER
BUILDING TRULY AGILE SUPPLY CHAINS
Flavor Fascination
AS A UNIQUE GLOBAL FLAVOR DEVELOPER, CITROMAX BUILDS ITS HERITAGE AND SUCCESS ON TASTE AND A QUEST TO BRING NEW SENSATIONS TO THE TABLE