A seasoned hotelier with over 20 years of experience in the hospitality industry, Manisha Sharma has held managerial and leadership roles at various established properties across the country and in Dubai.
As the newly appointed General Manager of Renaissance Bengaluru Race Course Hotel, Manisha is entrusted to take care of complete hotel operations, elevate customer experience and further enhance the hotel's positioning as a leading 'Lifestyle Hotel' brand of Marriott International in Bengaluru.
In a candid chat with Hotelier India, the lady tells us what drives her passion for hospitality, the challenges of being a hotel GM, and her vision for the brand....
What triggered your interest in the hospitality industry? Where did it all begin?
My interest in the hospitality industry began in childhood, as my family frequently stayed in hotels while travelling. I value excellent service, comfortable accommodations, and memorable experiences that hotels provide. My passion for interacting with people and creating positive experiences led me to pursue a career in hospitality. I am excited to continue learning and creating exceptional experiences for guests.
What are the main challenges one faces in hotel management? How do you go about resolving any customer dissatisfaction issues?
This story is from the May 2023 edition of Hotelier India.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the May 2023 edition of Hotelier India.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Eight Appeal
In conversation with Haninder Sachdeva, Managing Director and CEO, Eight Continents Hotels & Resorts, the promising, young brand on the hotel scene...
The Bleisure Bloom
What's shaping the future of business and leisure travel?
Lock & Key
All about choosing the right digital lock system in hotels...
Art Attack
Asilo, the rooftop lounge bar at The Westin Pune, is a beautiful oasis in the city.
Travel Tech
Several new technological innovations are now being employed to make travel hassle-free and this is a win-win for all stakeholders.
A 'Wild' Escape
The onset of summer is the best time to plan a holiday in the wild as this is the best season to spot wild animals.
Trail Mixes
A new favourite addition to the healthy snacking portfolio...
"The Ambanis specified a preference for eco-friendly accommodation!"
Bhavik Sheth, COO of Evoke Experiences, shares what went behind creating the most luxurious and eclectic tents in the grandest pre-wed festivities of the year...
"Our vision is a perfect fit for India!"
Larry Cuculic, President and Chief Executive Officer, BWH Hotels, and Ron Pohl, President of International Operations and World Hotels, give us a glimpse into why they think so...
Three to TANGO
From an Unlikely to an Unstoppable partnership, chronicling the success story of Hotelivate.