Air India is a name that, in a je ne sais quoi way, always inspires national pride, immediate trust and a fond nostalgia. However, nostalgia also comes with its own trappings. That's why modernization of this airline, after the recent change of strategic helm, is as much about digital disruptions, stratospheric experiences and technology propellers as it is about new fleets. Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India, who himself shuttles from San Francisco to India and is a member of the IATA Digital Transformation Advisory Council, seems to have a strong grip on data as the new glass cockpit of the industry with both its pros and cons. He is also confident of the aerodynamic role of technology in this massive corporate turnaround. We chat up with him and he allows us a peek into this new flight deck of 'transformation without disruption' on the sidelines of Salesforce World Tour Essentials India 2024 in Mumbai. Sit back and find out.
So many 'new's and 'firsts happening at Air India- with a top-performing website (in airlines), game-changing notifications, the world's first Gen AI Chatbot and more. How crucial is data in all this?
This story is from the July 2024 edition of DataQuest.
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This story is from the July 2024 edition of DataQuest.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 9,000+ magazines and newspapers.
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