Technology is disrupting the facilities management (FM) industry by bringing about significant changes in how buildings are managed and maintained. With continuous technology innovation, FM companies can automate manual processes, collect, and analyse data more efficiently, and make informed decisions that improve building performance and overall experience for the occupants. From building automation systems, artificial intelligence, the Internet of Things (IoT), and smart building technologies, to cloud computing and data analytics, technology is transforming the FM industry in many ways. These advancements are not only improving operational efficiency and reducing costs, but also enhancing the overall experience for building occupants by providing a more comfortable, safe, and sustainable environment. Dr. Karima Hamani, Assistant Professor and Facilities Management Programme Lead at Heriot-Watt University Dubai sheds light on how technology will continue to disrupt the facilities management sector.
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