Top Hotel Room Service Trends In 2020

Just like every other element and operation in hotels, Room Service too has seen a sea change.

In The Lap Of Magical Island!

Mercure Goa Devaaya Retreat

New Trend About Creating A Great Customer Experience

Regardless of what services your company provides or what marketing strategies you execute, customer experience needs to be at the fundamental of everything you do.

Trends For Futuristic Hotels

The world is undergoing a major change on various fronts. Hospitality industry is also poised to feel the effect of this change. Since this industry is extremely competitive it is necessary for businesses operating within this industry to keep track of the changes taking place and also to be savvy about the futuristic changes and trends that are inevitable in the industry. Keeping pace with the changing needs of the guests is one way of ensuring the success of the property. It is believed that the future belongs to the millennials and the Gen Z. Thus being aware of their tastes and incorporating the same in the property will be the future trend in the hotels. Ashok Malkani tries to gauge the trends that are likely in hotels in the future and how they are preparing for these changes.

Relax And Unwind At Spazzo

Spazzo, Crowne Plaza Today New Delhi Okhla

Destination Weddings

A Sustained Business Vertical for Hospitality Industry

Travelling For Health

India’s immense tourism appeal and potential are not only because of its natural splendours, historical legacies, deep religious resonance and its exciting wildlife and adventure offerings.

The Rise Of Economy Hotel Segment

Factors like surge in middle class, increase in business and leisure travel, higher economic growth, urbanisation etc. have resulted in bolstering mid-market or mid-priced (often referred to as economy/budget) hotels in India’s hospitality sector. Historically, the midmarket hotels fell short on standardisation. However, things have changed. Over the years, a more uniform product profile with product coherence and consistent hotel specifications have been observed with several international brands entering the market. The past few years have seen an influx of about two dozen mid-market brands. This has been mainly due to the expanding domestic tourism, increasing foreign tourist arrivals, forex earnings growth etc., which has put the Indian hotels industry – particularly the mid-market segment – on an upswing. Ashok Malkani examines various aspects of the midmarket segment and finds that macroeconomic data suggests that the road ahead will be bright.

Revving Up The Revenue

Revenue is extremely essential for the progress of any industry. Revenue management in the hospitality industry is undergoing a constant change, with the evolution of technology. Besides earnings from room rents, Revenue management is forecast to expand to other avenues like restaurants, room service, laundering, etc. in the hotel industry. Ashok Malkani takes a look at the fast changing scenario and the increasing importance of revenue management, whose role is being perceived more as profit generating rather than revenue managing. The focus on profit is expected to increase as revenue managers use new methods to better understand customers and improve margins. As hotels compete with their rivals the role of revenue management is expected to play a more dominant role in the progress of a property

HPMF Convention At Kochi

The 9th edition of the annual convention of Hospitality Purchasing Managers’ Forum (HPMF) and the 7th edition of Procurement Excellence Awards 2019 was organized at Grand Hyatt in Kochi, recently.

Classy Hospitality In The Wild

A leisurely holiday or a weekend gateway at The Tiger Groove Corbett – A Jakson Resort can not only help you give a quiet retreat to the splendours of green nature, far away from the tension, deadlines, humdrum and din of city lives where often 24 hours are packed like sardines.

Water Damage Control in Hotels

What appears to be a common water seepage problem can also structurally damage and weaken the property and the best damage control solution is to have the establishment in good repair at all times through a meticulous water damage mitigation programme

Mice: The Way Forward

The Mice Space is Growing at a Robust Pace and is Expected to Triple Within the Next 2-3 Years. The Proposed New Venues at Delhi in Dwarka and the Ones to Be Expanded at Pragati Maidan, New Delhi, Hyderabad, Bangalore, Ahmedabad, Pune, Etc is Expected to Provide a Boost to the Segment. Hotels and Convention Centres, Set Up Mainly to Promote Mice, Are Acting as Enhancers for Promotion of Mice. Ashok Malkani Takes a Look at Several Aspects of This Industry as Well as the Future of Mice in India.

Ozone Washing

If addition of ozone in hotel & commercial laundry can help the entrepreneurs cut cost by saving on energy expenditure and water consumption, it also has beneficial effects on the environment and health of laundry workers

HRM: Heart of the Hotel Industry

Human Resource Management is an Integral and Significant Part of the Hospitality Industry. Since Hospitality Service is All About Providing Better Services to the Consumer, the Quality of Hotel Would Depend on the Employees, Who Are Considered as Brand Ambassadors of the Property. Therefore, Choosing the Right Candidates and Training Them is a Task That the Hrm Has to Perform Diligently. The Hr Dept. Is Thus an Important Segment of the Hospitality Industry and is Essential for Efficient Running of a Hotel. Ashok Malkani Examines the Tasks of the Hr Dept and the Problems That It Has to Tackle for Smooth Functioning of the Hotel.

Housekeeping Goes Green

Refillable Toiletries, Instead of Plastic Bottles That Guests Often Take Away From Hotels as Souvenirs or With the Intention to Reuse Them, Can Help Reduce Plastic Pollution, Say Housekeeping Managers

Hotel Lobbies Have Gone Social !

Hotels lobbies around the world, more so in India, are providing innovative ways for their guests to hang out, have coffee, entertain and stay technologically connected.

Elegance Meets Finesse! Immerse in Sensorial Delights at Conrad Bengaluru

Immerse in Sensorial Delights at Conrad Bengaluru

Are Your Restaurants Buzzing?

F&b Outlets Can Be a Great Asset to a Hotel - They Present an Additional Source of Revenue, Add to the Bottom Line, and Are an Attractive Feature for Guests. Some Hotel Restaurants Are Simply an Extra Venue for Guests While Others Strive to Be a Part of a City’s Popular Restaurant List. In Bigger Cities That Are Known to Have a Multitude of Great Dining Options, It Can Be Tough for Hotels to Keep the Local Diners’ Interest Alive. We Talk to Experts in F&b Hospitality Industry and Find Out How They Generate Interest Amongst Local Diners for Their Hotel Restaurants and Ensure Their Local Guests Do Not Step Out to Dine. We Understand What Specific Measures They Take for the Hotel Restaurants to Keep Buzzing and Generate Revenue as They Say the Success of Food and Beverage Can Make or Break a Hotel.

25 Golden Rules for Pitch Perfect Public Relations

The Author is a Hospitality & Feature Writer and Columnist for Some of the World’s Highest Ranked Hospital I Ty Publications. Her Industry Writ Ings a Re Used a S Re Fe Rences I N Case Studies and Hotel Schools. She is a Recognised and National-poll Winning Corporate Communications Specialist, Pr Strategist and Writer. A Seasoned Hotelier, She Loves to Present Hospitality Industry Watch, Insights, Case Studies and Analysis to Her Ever-increasing Base of Global Readership. She Has Over Two Decades of Experience in Hospitality Communications and Brand Management and Has Worked With Some of the Best Global Hotel Companies - the Imperial New Delhi, the Oberoi, New Delhi, Hyatt Regency Delhi. Aruna Was Appointed to the Board of Association of Emerging Leaders Dialogues (Aeld), as the Second Indian Representative and the Only Woman Leader From India.

Hygiene in Restaurants

In the recent past, JW Marriott Mumbai Sahar celebrated its one year anniversary.

Challenges For The Housekeeping Managers

Fighting age-old attitudes and meeting ever changing guest expectations, sometimes with limited budget, while motivating, training and retaining the team members are some of the biggest challenges that Housekeeping Managers in hospitality properties in India face everyday.

Creating Fond Memories for Guests

Creating Fond Memories for Guests

Digital Technology For Guest Satisfaction

The meteoric rise in the use of mobile phones and mobile apps has made it imperative for industries to make the necessary changes to adapt to market conditions. The hospitality industry too has undergone changes to meet the needs of the digital age.Hotels, to remain competitive, must embrace technology in keeping with the changing environment. How the hospitality properties are adapting digital technology not only helps them to stay competitive in terms of their customer satisfaction, but can also influence their market positioning.Ashok Malkani takes a look at how the Indian hotel industry has adapted new technologies to help create an environment that is in line with the needs of the tech-savvy generation of guests.

Inspirations On Plates

Inspirations On Plates

Designing Her Vision

Designing Her Vision

Hospitality With Religious Festivity

India is a modern nation with an ancient vibrant civilisation.

The Growth Of Boutique Hotels

Boutique hotels’ popularity has been growing over the years. Some of these properties are themed, whilst others support an underlying philosophy such as eco or sustainable tourism. Customisation is one of the properties which have made them popular. Frequent travelers are keen to experience something new as they seem to have tired of similar looking hotel rooms and spaces. Though there are characteristics which are common to most boutique style properties the definition of boutique has become increasingly broad. The essence of boutique has come to mean personalized service. Ashok Malkani examines several aspects of what makes these hotels popular and what is their future.

Ambiente 2019 Impressive Increase In Quality And Visitors

Ambiente, the leading international trade fair and the world’s number one in products associated with dining, cooking, household items, furnishings and ornaments, interior design, gifts, jewellery and fashion accessories, is “The Show” for the entire industry.

Carpets Floor Need In Hotels

There is not just one reason why hotels cannot often do without carpets as a flooring option, at least for some strategic areas.