Normally, 150-160 volunteers crowd into a conference room at Peterson Air Force Base in Colorado Springs, taking two-hour shifts to answer the phones as eager children call to see if Santa and his sleigh have reached their rooftops. All together, 1,500 people over 20 hours have participated in the call center in the past, fielding more than 130,000 phone calls, beginning at 6 a.m. Eastern time on Christmas Eve.
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