Live chat is one of the most important services you can offer your clients and yet it is one of the most underutilized customer service tools in ecommerce.
In a recent Forrester Research survey 44% of online consumers say live chat is one of the most important features a website can offer. In another survey, they found live chat double conversion rates.
Being a small Shopify store you maybe hesitate to offer live chat with your busy schedule and handing your customers over to a 3rd party seems unimaginable. Not having live chat or only offering limited hours when your schedule permits, is doing more harm to your business growth then professional service could.
REASON 1: YOUR CUSTOMERS WANT IT
This story is from the Issue 82 edition of Ping! Zine Web Hosting Magazine.
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This story is from the Issue 82 edition of Ping! Zine Web Hosting Magazine.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
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