Now, COVID-19 has prompted the Centers for Disease Control and Prevention to advise using touchless payments whenever possible in the brick-and-mortar world.
Americans have been relatively slow to adopt touch-free payments even though they’re more convenient and secure than swiping credit and debit cards. But maybe hygiene will be the tipping point as people seek a solution for, well, yucky money.
“I think the pandemic is a strong impetus to change,” said Jodie Kelley, CEO of the Electronic Transactions Association. “I think it’s going to stick and accelerate further. As people get used to it and understand how to do it and find that it’s simple and convenient, then they’re not going to shift back.”
Consumer interest in contactless payments has spiked during the pandemic.
Since January, no-touch payments have increased at 69% of retailers surveyed by the research firm Forrester on behalf of the National Retail Federation. And two-thirds of retailers surveyed now accept some form of no-touch payment.
Learning to use contactless payments might be awkward at first, and some of your favorite retailers might not be equipped to accept them. The point is to give it a shot the next time you’re not in a rush in a checkout line that can handle contactless payments.
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