The March of The Chatbots
ADWEEK|April 04, 2016

Despite the Tay debacle, brands from Barbie to Uber are hot on automated messaging platforms.

Marty Swant

Richard Smullen says a painfully long wait for a Delta Air Lines customer service rep inspired him to join the world of artificial intelligence.

One night about a year ago, having grown tired of waiting for a phone operator to change his flight, he turned to the airline’s mobile app—only to find he had to scroll through pages upon pages, unable to get what he needed. In the middle of a formal dinner at the time, he decided it would be faster just to message his sister and have her do it for him. It took her two minutes.

"I had kind of an epiphany moment, and this idea arose," he explained.

Smullen founded Pypestream, a 50-person firm that makes automated messaging services for companies around the world. Its mobile platform, which launched this past December, has already amassed 3,500 clients in 50 countries, ranging from utilities like Washington Gas to publishers like Billboard.

Continue reading your story on the app

Continue reading your story in the magazine

RELATED STORIES

Microsoft Axes Chatbot That Learned a Little Too Much Online

For a year, I turned my life into a dating petri dish so you could learn from my experience.

3 mins read
Techlife News
April 04, 2016

Why You Might Soon Text Robots As Often As Your Friends

As the daughter of Latino superstar, El Puma, Génesis Rodríguez knows what fame is all about. And now, with a taste of Oscar glory in the Academy Award-winning animated film, Big Hero 6, she's searing her path to major stardom in her own right.

3 mins read
Techlife News
April 17, 2016

Clippy's Back: The Future of Microsoft Is Chatbots

Microsoft is building an army of artificial intelligence bots. Can they be controlled?

10+ mins read
Bloomberg Businessweek
April 4 - April 10, 2016

Future of insurance is now, thanks to these five tech tools

Solutions as diverse as AI, blockchain, big data, social sensing and predictive analysis can help insurance firms improve efficiency and customer experience

3 mins read
DataQuest
January 2021

BEYOND 2020

THE RISE OF EMERGING TECHNOLOGIES

8 mins read
SME Magazine Singapore
November - December 2020

Travel Startups To Keep An Eye On In 2019 'I Dwell In Possibility'

Travel startup took traction in the past couple of years.

2 mins read
Travel And Tour World
June 2019

Apps To Heal The Mind

More and more young people are turning to Artificial Intelligence-based apps for their mental well-being.

6 mins read
Man's World
June 2019

5 herramientas para vender más

Ya no hay pretextos: sin importar el tamaño y el giro de tu empresa, necesitas incluir tecnología para hacer crecer tus ventas, y hoy es más fácil acceder a estas soluciones. Conócelas y elige la que te sea más redituable.

10 mins read
Entrepreneur en Español
Julio 2018

10 Things That Rocked 2016

There were products, events and launches galore in 2016, but if we had to pick the ones that really made a difference to the industry and to the lives of the consumers, well, we would pick these ten. Anuj Bhatia takes a closer look at the ten products and trends that rocked 2016.

10+ mins read
My Mobile
December 2016