In the midst of the cruel second wave of Covid, rays of hope are still visible, offered by technology and digital solutions. The pandemic has made two things clear: Digitalisation will power the developing world out of economic crisis and digitalisation of the medium, small and micro (MSME) sector is a necessary ingredient for it.
The pandemic has accelerated economic reforms in many developing countries; social distancing has accelerated the adoption of digitalisation by governments, companies, consumers, educational institutions and NGOs; the decreasing cost of technology and prediction makes it accessible and possible; and platforms are the new institutions – now easier to build and participate in. At the cusp of this new era, how can we ensure equity and a level playing field in digitalisation? There are some challenges to consider, as this process is still fundamentally different in developed and developing countries.
First, there’s a difference between ‘access’ and ‘usage’ of technology. The issue facing the developed world is ‘usage’, that is, consumer privacy, security, data protection, productivity.
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