DBS’ digital banking services resumed yesterday after a disruption that prevented customers from accessing services through its website and app for about two days.
The outage was not caused by a cyber attack, said the bank.
In an update posted on Facebook at 9pm yesterday, DBS said customer log-ins and transaction activities had returned to normal pre-disruption levels since yesterday morning, though some customers were still facing issues.
“Although our digital banking services have returned to normal, the inability to access an essential service over such an extended period of time is unacceptable... Once again, we recognise the gravity of the disruption. We apologise for the inconvenience and anxiety caused,” the bank said.
It urged customers who could not log in or perform selected transactions to restart their devices or clear their browser cache before logging in again.
Several companies The Straits Times spoke to said there was minimal disruption to their services.
This story is from the November 26, 2021 edition of The Straits Times.
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This story is from the November 26, 2021 edition of The Straits Times.
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