AI books tickets for a flight that didn't exist
Hindustan Times|April 02, 2022
Air India booked passengers for a flight that did not exist on March 27, and later hurriedly arranged for an aircraft.
Neha LM Tripathi
AI books tickets for a flight that didn't exist

NEW DELHI: A ticketing error led Air India to book passengers for a flight that did not exist, and then hurriedly arrange for an aircraft to correct the mistake and avoid further inconvenience to flyers, the airline official said, after affected people highlighted an unusual mix-up at Bhopal airport on March 27.

The passengers had booked tickets for Air India flight AI 481, which flies from Delhi to Bhopal and then onwards to Pune, after the company's reservation system and the website showed it as one of the options. However, the flight was not scheduled for that day, and was meant to fly the route a day later.

This story is from the April 02, 2022 edition of Hindustan Times.

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This story is from the April 02, 2022 edition of Hindustan Times.

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