The crime, which took place in February, left her feeling humiliated and suffering panic attacks she feared would never end.
But Sue Mason, 64, has come through and finally has the money she lost after her ordeal was recognised as an APP (authorised push payment) scam and the Financial Ombudsman considered she wasn’t at fault.
Overjoyed Sue said last week: “It shows the importance of rules that protect ordinary people.
“Crusader has stood by me and the Financial Ombudsman took such care, I felt I mattered.”
There were many devils in the details of what happened to Sue that day as she was already stressed trying to mop up her home after flood damage.
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