HERE TO STAY
Tatler Hong Kong|December 2021
The pandemic has been devastating for hotels around the world, but Winnie Chiu steered her Dorsett brand through the storm— and has big plans for its future
Andrea Lo
Hotelier Winnie Chiu has always encouraged her staff to be innovative and adaptable—and she had to follow her own advice when the Covid-19 pandemic erupted, plunging the hospitality industry into crisis.

Chiu joined Dorsett Hospitality International, her family business, as president and executive director in 2010. The group was one of the first to join the government’s hotel quarantine scheme in the early days of the pandemic and has since become something of a pioneer in the space, launching multiple programmes to keep guests comfortable—and sane—during their stay. At the time of writing, the group operates six hotels in Hong Kong that are designated quarantine facilities for arrivals.

Outside Hong Kong, the brand continues to thrive, with new properties set to open in the UK and Australia. Here, Chiu shares her proudest achievements from the past year and reveals what she has coming up next.

On the projects she feels most proud of in 2021:

I am very happy and touched by what Dorsett has done to take care of our greater community. Throughout the pandemic, we have [provided accommodation for] over 12,000 frontline medical staff across mainland China, Hong Kong, London, Singapore and Malaysia, as well as over half a million quarantine guests globally.

Aside from the pandemic, Dorsett Shepherds Bush in London has welcomed over 300 refugees evacuated from Afghanistan while they wait to be resettled. In Hong Kong, we’ve provided more than 500 room nights in partnership with local shelter and NGO Harmony House for more than 50 families in Hong Kong suffering from domestic abuse, which has been exacerbated by Covid-19.

On why the group’s quarantine hotels are highly rated—and what Dorsett offers guests during uncertain times:

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