Forward towards growth
Aviation Update|August 2021
Yogesh Garg, Director, Sales - Asia Pacific - De Havilland in an exclusive interview with our Editor Mr. Kartikeya
Mr. Kartikeya

Could you outline your journey in the Aviation industry for our dear readers?

Following college, I started my career as an Apprentice at Pawan Hans Helicopters in Mumbai. After that, I joined Kingfisher Airlines in 2006, where I gained solid experience working as an Avionics Technician on their newly delivered A320 and IFE equipment. Kingfisher being the fastest growing airline in India at the time, It was a very challenging, yet rewarding experience. During the first year of my stint with Kingfisher, I was awarded as the Best Employee which was very gratifying.

Keeping in line with my zeal for continuous learning and expanding my horizons, I joined Air Sahara/Jet Airways as an Aircraft Engineer. I got the opportunity to work on B737 Classic/NG and the CRJ regional jets. During my tenure at Jet Airways,

I gained experience in Line Maintenance and headed the CRJ Fleet Reliability Improvement Cell team in 2010. Then the table turned and I moved from operator to manufacturer, in this case, to Bombardier as a Field Service Representative. I supported multiple operators and applications of Bombardier aircraft operating in Africa, the Middle East and South Asia. During my time as a Support Engineer, I supported 42 countries and approximately 60 operators. In parallel to this big mandate, I completed my Executive Management Program from IIT Mumbai which helped immensely with fine-tuning my managerial qualities. I was then promoted to Manager, Customer Support for South Asia, and we were able to increase the customer satisfaction and the Bombardier footprint in this region. While enhancing the customer experience, my team and I put a great deal of effort in building a product eco-system where we encouraged various operators to work closely with us, and also exchange their best practices, and specific resolutions amongst each other. This initiative contributed towards enhancing our overall product reliability, customer relationships, and cultivating a culture of mutual respect.

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