As a parent, it is your natural instinct to protect your child when you feel that they are being unfairly treated. However, before you lay a complaint, be informed about the policies that are in place to protect both your child and the school.
RAISING YOUR CONCERNS
The Department of Basic Education states that you have the right to raise any of your concerns with regards to your child’s schooling with the officials. “Every issue brought forward by a parent is valid, and schools need to investigate every objection thoroughly,” says Muzi Mahlambi, KwaZulu- Natal’s education spokesperson. He adds that if you feel or suspect that something is wrong, you must raise your apprehensions with the school. It doesn’t matter how small you think the matter is. The South African Council for Educators (SACE) states that a learner, any member of the community or educator can lay a complaint. The common concerns raised range from verbal and alcohol abuse, sexual relationship with learners (in the case of minors this would be statutory rape and/or sexual abuse), intimidation, fraud and corporal punishment, among others.
LAYING A COMPLAINT
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