Experts believe that the new framework would provide a strong impetus to India’s IT and ITeS industry and will make India one of the most competitive ITeS jurisdictions in the world.
As on today, there are numerous global and local thirdparty Contact Center Service Providers that are servicing this growing outsourcing industry. This is a big business in India with multiple kinds of customers being serviced by these omnichannel platforms. Yet, there is no suitable category of DoT license or framework for these service providers. All of these operators are unregulated by the DoT and despite being a big business it is in the grey area unless the department comes out with new rules for the Hosted Contact Center business.
The regulatory outlook
In their recommendation paper on ‘Review of T&C for Other Service Provider (OSPs)’ and subsequent exchanges with DoT in 2019 and 2020, the Telecom Regulatory Authority of India (TRAI) addressed the matter of third-party contact centers in India and recommended a regulatory framework for this category of service providers to DoT.
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Let's bell this cat
5G holds promise of a turning point for enterprises, innovators, researchers, consumers, and all. But we need to keep some sign-boards in mind
Making sense of 5G launch in India
It might take 6-12 months before we see the actual roll out of 5G in India. However, one big question is the price point and its affordability for all
AI-powered bots can improve customer experiences
“Build for Change” is a phrase that truly defines Pegasystems India Managing Director Suman reddy. A technology leader with experience of more than two decades, he is a core member of the company’s global corporate strategy team, and has been able to redefine how Indian business leaders are driving change in MNCs by influencing corporate goal setting, strategic planning, and building software products. In an interview with Anusha Ashwin, he talks about the impact of COVID-19 on the telecom sector, the use of AI by telcos, and how technology can help meet the changing customer needs. Excerpts:
The new data storehouse
A cloud data warehouse offers several benefits – the most important among them being a strong backup plan to meet any eventuality
Energy efficiency is a critical requirement of 5G evolution
Randeep Raina, CTO, Nokia India spells out why network slicing, fibreization, standards and private LTE would be salient aspects to watch when we think of 5G in India. He also explains why or why not would spectrum-pricing and geo-political forces matter. Let’s connect these different towers and see what comes up. Excerpts from an interview with Pratima Harigunani:
The emerging security architecture
Besides providing visibility and better management for a more resilient network, SASE also makes it safer for businesses to adapt and innovate
New hope from space
To make internet from the sky a reality, satellite network providers need to connect their networks to high performance interconnection infrastructure on the ground
Time to power enterprise digitalization
From smart factories to intelligent collaborations – decision-makers need to provide the right environment for industries to unlock the next level of growth
Can India Go Ahead With Its Own 5G Standards?
5Gi, the first-ever telecom standard from India, promises better rural connectivity. So why are the policymakers and telcos at loggerheads over its adoption?
5G Networks Are Designed To Work In Conjunction With 4G
5G and cloud are two inextricably linked technologies. 5G will bring a massive change to cloud computing and revolutionize every business sector man works in. Communication service providers (CSP) will need multipurpose, high-fidelity, real-time visibility across all layers of the network to assure performance. Ideally, they will want a solution that offers a single, integrated platform that works on any legacy or cloud-based network. Mavenir Country Head for India and Regional Vice President for India and South Asia Sanjay Bakaya in an interview with Aanchal Ghatak shares details on the future of networks and its vision of a single, software-based automated network that can run on any cloud. Excerpts:
Explore Emmet and Cheboygan counties by foot, bike or hoof, thanks to this scenic trail.
TRAIL REPORT: Gladiator Trail
There are many trails within the Chokecherry Canyon area of Farmington, New Mexico.
The old backpacker’s adage is that the lightest gear is what you carry between your ears: your brain. Ultralight gear often requires more know-how than traditional gear. Here’s how a Triple Crowner approaches her packing strategy.
Fire and Ice
Find alpine bliss halfway through this snowshoe beneath an active volcano on Artist Point Trail in Mt. Baker-Snoqualmie National Forest, Washington.
Even if you log thousands of vertical feet at your local mountain beforehand, heli-skiing can wreck you after one day. Here’s how to beat the bonk.
Warm Up to Winter
Backpacking is so many things. It’s a leisure pursuit, a way to connect with nature, an athletic feat, a means of forging bonds with your friends and family, a problem-solving game, an escape, a subculture . . . Realistically, it’s something unique to every hiker. Because, above all, it’s a pull from within to get out there, and that’s a very individual thing.
Who's Afraid of Winter?
Two fair-weather enthusiasts tear down their fear of the fourth season.
Julie's excellent urban adventure
Along with my husband Juan, I’ve participated in marathons on all seven continents. I was an avid runner. I describe myself as a “late-in-life” athlete as I didn’t take up distance running until my mid-40s.
The View at The End
Three scientists chronicle life, death, and the last stand of the Grizzly Glacier.
The Ultimate Uphill Training Guide
Don’t let off-season rust hold you back. Get in the best trail condition of your life by incorporating this workout, which simulates the challenges of the trail, into your training routine to strengthen your legs and help you crush the climbs.