Rajesh Nair Associate Partner, Ernst & Young LLP
The world has changed. And now, suddenly, all the attention is on the health-care systems in the world. COVID-19, pandemic, immunity are the new words in our lexicon.
Amidst all these changes – one of the functions that has the dark and claustrophobic interiors, a flickering neon light in the background, the lingering smell of medicines and an eerie scream from the yonder…
Sounds like a memory of some nightmare the last time you fell sick? Well, then you are in company. It is said that around 95% of us are scared at the thought of hospitals and dread the day we land up in one. Children mouth hospitals in the same breath as police station and cemetery. The association with death and pain cannot but be justified. The white-cloaked ephemeral is more like an ‘undertaker’ than anything else. The fear of these ‘halls of maim’ is more from the ignorance of what happens inside the large concrete walls. How does the clinics operate, how does the doctors know so much about what is right, what if they are wrong, what if someone down the line makes a mistake, and a plethora of questions.
Look at a typical hospital. We have patients coming in and ‘checking in’. They are then guided to doctors as per their complaints and the first view diagnosis of both the patient and the official at the reception. The routed patients then have their sitting with the doctors and then is referred to diagnostic tests, another doctor, inpatient department or perhaps even surgery if the need is that urgent. Add to this there are emergency wards, recovery wards, ICU and a whole lot of departments. The crowded corridors can be at the admissions area, the waiting rooms outside the doctors’ cabin and even in the recovery rooms.
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