Fairway Ahead
TransREporter|October - November 2019
A technocrat by all means, Dhruv Agrawal, Founder of Shipsy, focuses on reducing logistics costs and improving on-time delivery of goods across ocean, air, and road transportation.
Chitman Kanwar Ahuja

Tell us something about the journey that led to the formation of Shipsy. What services do you offer in relation to the different processes involved in large scale movement of goods?

Our journey started when Soham and I were working in an investment bank. We decided to start Shipsy to solve problems faced by the logistics industry by using data at scale. From a personal experience, wherein I had lost my bicycle in transit, gave me a better perspective on how to make this solution more customer centric.

At Shipsy, we primarily help logistics providers and shippers achieve operational efficiency and improve their end customer experience. We achieve this through an ecosystem-driven platform that connects all the stakeholders and facilitates seamless information exchange as well as an intelligent decision-making solution, which is driven by AI-based algorithms. We cover both domestic and international logistics, with a global presence.

For people who don’t realise the size of the industry or the scope of the work involved, how do you define your platform?

Logistics as a process is something that is quite ubiquitous. But it is something that is always happening behind the scenes. Almost everything we see around us has moved from somewhere to be where it is.

Traditionally, logistics too was not a function that was deep in technology. Hence, we majorly focus on making individuals understand the size and scope, by garnering and presenting real-life experiences.

How do you help your clients streamline their logistics practices, and how does your approach differ from that of the competition?

We are a digital logistics platform for logistics service providers and shippers to manage their entire process across all modes. It helps them achieve cost reduction by improving efficiency and removing leakages and through on-time delivery; thereby achieving a satisfied end customer experience.

Do you customise the software selection and interface on the basis of the client’s needs, or do you offer them as à-la-carte software packs that can be used as a plug-and-play option across multiple industries?

Our software is a modular, SaaS (software-as-a-service) platform. In fact, one of the areas wherein we differentiate from our competitors is how quickly we can onboard and go live with the largest of enterprises. The system can be configured on the go and clients can also play with these configurations as their business model evolves without any dependency from our side.

How has science as well as the business of tracking shipments changed over the years? How has the emergence of new technologies changed the way the actual tracking is done, and what is the economic impact of these improvements on your business model, as well as your clients?

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