Outsourcing: The Next Generation

Cloudstaff is helping businesses meet their staffing needs with ease, speed, and wallet friendliness

Business leaders are learning volumes about flexibility these days. For innovative staffing firm Cloudstaff and its founder and CEO Lloyd Ernst, the ability to quickly and cost-effectively respond to change is built into everything they do and has been since their start in 2005. The rest of the world is finally catching up.

The Sydney-based enterprise has a single, clear mission. “Cloudstaff is all about helping businesses grow, and we do that by providing a flexible workforce for them. Now the entire world is experiencing a distributed workforce,” Ernst told VENTURE.

Since establishing Cloudstaff, Ernst and his team have been committed to reshaping the outsourced staffing industry. “We talk about our secret sauce, which is people and technology. We’ve been working on our technology for a number of years and working on the technology to help people work remotely. Everything we do is about growing good businesses.”

Cloudstaff’s skilled workforce, based in the Philippines, is supported by custom software, procedures, and processes specifically tailored to the needs of small- to medium-sized businesses in a plethora of industries across Australia, the US, and the UK. They support growing companies’ efforts to manage skill shortages, labour costs, and time management issues, common pain points that can hobble the most ambitious expansion plans.

That support takes a number of forms, Ernst said. “We help some clients by setting up customer service teams so they can better look after their customers by operating overextended hours. For other customers we might create teams to support their back-office operations, to support their e-commerce plans, to clean up photos, process accounting, do fraud checks—all that sort of stuff. You have other customers who are using Cloudstaff for digital or software development. It’s all across the board, and it’s amazing.