Royle Jansz, Executive Director of the Distilleries Company of Sri Lanka (DCSL), admits he’s no expert in distillation, but he has been in senior management long enough to know that business success comes from a team rather than any one individual. And while the distillers at DCSL have travelled to France, Scotland and Ireland to perfect their art in countries considered the birthplace of many spirits-based drinks, his background in finance and logistics made him the perfect candidate for the role when the state-owned company was privatised in 1992.
As the 30th anniversary of the acquisition – which was the largest single transaction ever made on the Colombo Stock Exchange at the time – approaches, Royle can reflect on the transformation in the company. “The mentality when we took over was that this was a job rather than a vocation,” he explains. “Everything was about waste and there was no care about the customer side. It was a case of doing the job and leaving.”
The challenge lay in changing the mindset of the existing employees from a government-sector perspective to a more private sector-oriented production and consumer-focused one. “We had to teach them that the customer comes first and has to be given the best possible product in the best possible packaging,” Royle tells.
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“OUR FOCUS IS ON OUR CUSTOMERS.”
BONFIGLIOLI TRANSMISSIONS COUNTRY MANAGER KENNADY V KAIPPALLY TALKS INNOVATION, CUSTOMER SATISFACTION AND THE POWER OF A STRONG BUSINESS CULTURE.
WE ALL TREAT EACH OTHER WITH RESPECT.“
WHEN COVID-19 STRUCK SOUTH ASIA, BD INDIA MANAGING DIRECTOR PAVAN MOCHERLA FOUND WAYS TO KEEP HIS ASSOCIATES SAFE WHILE CONTINUING TO PRODUCE THE TOOLS HEALTHCARE WORKERS NEED TO COMBAT THE VIRUS.
WE ARE ENJOYING A CONSTANT DEMAND FOR OUR PRODUCTS.
POTATO WAFERS AND OTHER SNACK FOODS HAVE PROVEN TO BE THE GOLDEN TICKET FOR CO-FOUNDER AND MANAGING DIRECTOR OF BALAJI WAFERS, CHANDUBHAI VIRANI.
Walking on water
RELIABLE ACCESS TO ELECTRICITY CAN UNLOCK OPPORTUNITIES FOR INDIA’S RURAL COMMUNITIES. AS CHAIRMAN AND MANAGING DIRECTOR OF NATIONAL HYDROELECTRIC POWER CORPORATION, ABHAY KUMAR SINGH IS DETERMINED TO DO AS MUCH AS HE CAN FOR THIS CAUSE IN THE NEXT TWO YEARS.
AS CEO, THOMSON JOSEPH HAS EQUIPPED TRÜTZSCHLER INDIA WITH THE TOOLS TO DO MORE WITH LESS. WHAT A TIMELY JOURNEY IT HAS PROVEN TO BE.
THE CUSTOMER IS KING.
AS EXECUTIVE DIRECTOR OF THE DISTILLERIES COMPANY OF SRI LANKA, ROYLE JANSZ UNDERSTANDS THAT THE RECIPE FOR SUCCESS IS A BLEND OF CONSISTENT QUALITY AND TREATING CUSTOMERS LIKE ROYALTY.
The WARTIME CEO
LEADERS MUST ADOPT THE MENTALITY OF BEING AT WAR IF THEY WANT TO SURVIVE THE NEXT 24 MONTHS, SAYS EXPERT LYNDALL SPOONER.
Challenges excite me.
WITH A FOCUS ON DIFFERENTIATION AND VALUE CREATION FOR ITS CUSTOMERS, ASHWANI SHARMA, PRESIDENT AND CEO OF ASEPTO, UFLEX GROUP’S ASEPTIC LIQUID PACKAGING ARM, SHARES HOW THE BRAND HAS TRANSFORMED THE ASEPTIC LIQUID PACKAGING INDUSTRY.
A MATERIAL WORLD
WITH 40 YEARS’ EXPERIENCE AT MATERIALS MANUFACTURER TORAY INDUSTRIES UNDER HIS BELT, CHIEF REPRESENTATIVE FOR INDIA SHIGEKAZU SUENAGA HAS LEARNED THAT FEW THINGS ARE MORE IMPORTANT TO A BUSINESS THAN INNOVATION, COMMUNICATION AND CONSISTENCY.
In The Best Of Corporate Health
Under the leadership of chairman and managing director Dilip Surana, micro labs is showing no signs of slowing down in its quest to become one of the world’s leading generic pharmaceutical companies.
RAPIDO RE-INNOVATES TO CATER TO POST COVID-19 LAST MILE CONNECTIVITY
The rapid pace of urbanisation in the country has witnessed cities expanding and subsuming surrounding villages and smaller towns, evolving into Tier II and III cities.
Project: Lodha Belmondo, Pune
A Blue Skinned PAV4N Roams Holy Ground on ‘STASIS'
The U.K.-bred Indian origin hip-hop artist from erstwhile group Foreign Beggars has now made Goa his home and has a new avatar
ID FRESH CRACKS A TOUGH NUT: PLASTIC FREE PACKAGING
Last month we presented our first story in a series of stories on the concept of Responsible Retailing, with the focus primarily on sustainability and environmentally friendly initiatives by brands and retailers. This month we present a relevant case sutdy iD Fresh’s new sustainable packaging solution. The brand recently took a step towards reduction of plastic waste by introducing a sustainable packaging solution. It launched two new products iD Fresh Smart Sip Tender Coconut and iD Grated Coconut in a coconut, which comes in plastic-free packaging. The fresh grated coconut comes in its natural coconut shell, while the Smart Sip Tender Coconut has a unique plastic free packaging – the natural coconut shell, with the outer husk removed to reduce the product weight. And the packaging also includes a paper straw and plastic-free sticker to be peeled by the consumer before drinking. iD Fresh created the new packaging in collaboration with Bangalore-based Advertising Agency People Design & Communication. Pavan Kumar BVS, Chief Business Officer, iD Fresh Food, shares with Point Of Purchase the objective behind the plastic-free packaging and more about the initiatives in the form of a case study.
GENERATING SCALABLE APPLICATIONS
As digital adoption increases, electronic payment has its own holes and the important question to ask is how safe it is to transact online.
Britain's Next Native?
In September young little owls go in search of their own territory – but times are tough and populations are plummeting. Yet it’s a struggle to get this non-native species onto the conservation agenda in Britain. Matt Swaine meets the researchers trying to find a solution.