IT'S ALL ABOUT DELIGHTING THE CUSTOMER.
The CEO Magazine - ANZ|January/February 2021
CEO MARK RONAN CREDITS THE SUCCESS OF ADAIRS RETAIL GROUP TO EXCEPTIONAL PRODUCTS, KNOWLEDGEABLE SERVICE AND A ONE-TEAM PHILOSOPHY.
JULIE COOPER
IT'S ALL ABOUT DELIGHTING THE CUSTOMER.

IN FOCUS

NAME: Mark Ronan

COMPANY: Adairs Retail Group

POSITION: CEO

LOCATION: Melbourne, Australia

There’s an old African proverb that says, “If you want to go fast, go alone. If you want to go far, go together.” Boasting more than a century in business, it’s clear what path Adairs Retail Group has chosen. Founded in 1918 on Chapel Street in the Melbourne suburb of Prahran, Adairs has transformed from a humble, family-owned chain to a leading, specialty omnichannel retailer of homewares and furnishings. It has more than 160 stores spread across Australia and New Zealand, delighting customers with on-trend fashion products, quality staples, superior customer service and strong value. And CEO Mark Ronan credits the beloved retailer’s far-reaching success to “working together”.

“No one individual delivers an amazing business,” he says. “Our strength lies in great retailing and great product, none of which can be delivered by one person alone. Ultimately, your success is driven by the people around you.”

Mark has been with Adairs for more than a decade, working his way up from Finance Manager to Merchandise Planning Manager, Head of Retail Operations and COO before finally stepping into his current position as CEO in 2016. Throughout his time with the company, it became abundantly clear to him that being a leader is about more than the business; it’s about developing the team.

This story is from the January/February 2021 edition of The CEO Magazine - ANZ.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.

This story is from the January/February 2021 edition of The CEO Magazine - ANZ.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.

MORE STORIES FROM THE CEO MAGAZINE - ANZView All
There Were No Unknowns For Us
The CEO Magazine - ANZ

There Were No Unknowns For Us

Putting discipline at the core of figurehead construction helped it survive both the global financial crisis and the covid-19 pandemic, says managing director Joe Grasso.

time-read
5 mins  |
September 2021
The Future Is Digital
The CEO Magazine - ANZ

The Future Is Digital

We are watching a lot more television as a result of the pandemic, but as the senior vice president, head of streaming for 10 viacomcbs Liz Baldwin explains, the way we view it has totally changed.

time-read
10 mins  |
September 2021
The Ultimate Investments
The CEO Magazine - ANZ

The Ultimate Investments

With the global economic recovery from the pandemic underway, many analysts are suggesting now is the time to invest – but will whisky, soybeans or bitcoin find a way into your portfolio?

time-read
5 mins  |
September 2021
Once in a LIFETIME
The CEO Magazine - ANZ

Once in a LIFETIME

CO-FOUNDER AND MANAGING DIRECTOR OF INTEGRITI PROJECTS ANDREW STENOS IS BUILDING MORE THAN BESPOKE HOMES. HE’S ALSO BUILDING DREAMS FOR CLIENTS WHO KNOW EXACTLY WHAT THEY WANT.

time-read
4 mins  |
September 2021
PUTTING FAMILY FIRST
The CEO Magazine - ANZ

PUTTING FAMILY FIRST

COUNTRY LIVING HOMES MANAGING DIRECTOR MARK RAVENSCROFT HAS OVERSEEN IMPRESSIVE GROWTH, BUT NEVER LOST SIGHT OF WHAT MAKES THE SOUTH AUSTRALIAN CONSTRUCTION BUSINESS SUCH A SUCCESS.

time-read
4 mins  |
September 2021
“A SAFER COMMUNITY IS MY MAIN PRIORITY”
The CEO Magazine - ANZ

“A SAFER COMMUNITY IS MY MAIN PRIORITY”

ULTIMATE SECURITY CEO NASSIM SAID HAS BUILT A HIGH-TECH SECURITY ORGANISATION FROM THE GROUND UP, ALWAYS WITH COMMUNITY SAFETY IN MIND AND AN INSISTENCE ON FAMILY VALUES.

time-read
5 mins  |
September 2021
We Did It Our Way.
The CEO Magazine - ANZ

We Did It Our Way.

WHEN STEVEN SIMEONI FOUNDED TAS CITY BUILDING, HE KNEW HE WANTED TO DO THINGS DIFFERENTLY.

time-read
3 mins  |
September 2021
FROM PRECISION TO PREZZEE
The CEO Magazine - ANZ

FROM PRECISION TO PREZZEE

A COMMERCIAL PROPERTY BARON AT 24, PRECISION GROUP BILLIONAIRE SHAUN BONÉTT HAS BUILT HIS CAREER ON UNDERSTANDING THE RETAIL MARKET. NOW HE’S INTRODUCING PREZZEE, THE DIGITAL GIFT CARD PLATFORM THAT’S CHANGING THE WAY WE GIVE.

time-read
10+ mins  |
September 2021
HIGHWAY STAR
The CEO Magazine - ANZ

HIGHWAY STAR

IN REGIONAL AUSTRALIA, WHERE TRUCKS ROUTINELY NAVIGATE VAST STRETCHES OF HIGHWAY, THE ROAD BETWEEN AGRIBUSINESS AND COMMUNITY IS SHORT. DENILIQUIN FREIGHTERS IS AN OLD HAND AT THAT ROUTE, WHICH CEO VICKI MEYER SAYS IS ITS MOST IMPORTANT ONE.

time-read
4 mins  |
September 2021
BENEATH THE SHEETS
The CEO Magazine - ANZ

BENEATH THE SHEETS

A GOOD NIGHT’S SLEEP GOES A LONG WAY TOWARDS MENTAL WELLNESS, AND AH BEARD CEO TONY PEARSON BELIEVES THE OFT OVERLOOKED MATTRESS IS THE ESSENTIAL INGREDIENT.

time-read
4 mins  |
September 2021