The debate about whether the customer is the king or an ass goes on. Steve Jobs was one of the early disruptors of the ‘customer is the king’ belief – he gave customers something they didn’t know they wanted. Today, Apple is the most valuable company on Planet Earth. Jose Dominic stumbled upon this idea in 1988, even before Steve Jobs did, and has become wildly successful since then.
“Why do we load him (customer) with kingship? It’s like holding a tiger by its tail. Neither he nor us, will know where to go,” Jose says. Instead, he believes in the villagers’ approach – ‘give what they have, not give what the customer wants.’
This learning has made Jose Dominic India’s pioneer in authentic and eco-friendly luxury resort business. He learnt his way up without forgetting lessons each of his projects taught him. In fact, he is happy to share it with everyone so that it has a multiplier effect. That’s what he did at an eco-tourism conclave he participated in Bangalore late February 2017. The conclave was put together by NGO Dharthi, IIM Bangalore Centre for Corporate Governance & Citizenship (CCGC) and SustainabilityNext.
Jose’s firm CGH Earth (formerly known as Casino Group of Hotels) has been in the hospitality business since 1954. It began as a small hotel catering to Cochin Port’s visitors. Today, it has grown into a large experiment in immersive tourism. The group’s hotels include Spice Village in Thekkady, Coconut Lagoon in Kumarakom, Spice Coast Cruises on the Vembanad Lake, Marari Beach in Mararikulam, Brunton Boatyard and Chittoor Kottaram in Cochin, Maison Perumal in Pondicherry, Visalam in Chettinad, SwaSwara in Gokarna and Kalari Kovilakom in Kollengode. His first project in Bangaram Island 25 year lease expired recently.
Continue reading your story on the app
Continue reading your story in the magazine
Where Wastepickers Become Entrepreneurs
Bengaluru’s Citizens have looked at waste pickers, popularly called rag pickers, with disdain. Even if some acknowledge their constribution to the city’s cleanliness they don’t think waste pickers have or need an identity of their own.
We Can Reverse Global Warming In 30 Years
Yes, says Paul Hawken, author of 'Drawdown - The Most Comprehensive Plan Ever Proposed to Reverse Global Warming' if most of the 100 solutions suggested in the book are implemented by 2050. The good news is, most of the solutions already exist
Greater Malabar Initiative To Promote Local Innovation For Local Problems
Kappad, 12 kilometers from Kozhikode a quiet place that witnessed the historical event that changed the history of India forever - the place Vasco Da Gama landed in 1498.
Carbon Masters To Set Up First Bio-CNG Unit In Malur Soon
Carbon Masters, a Bangalore based energy start-up, has raised an undisclosed amount from Indian Angel Network and Sangam Ventures, a pure play clean tech venture fund.
Fish Food Using Plastic Waste
During her school, one day, Miranda Wang was distraught at seeing a huge landfill with plastic contributing to most of the urban waste.
Amazon Tower To Study Impact of Climate Change
The Amazon, a region nearly the size of the U.S., is by far the largest rainforest on earth. Biologists have warned for decades that its prodigious biodiversity was threatened by logging.
‘Environment' Missing from Budget and Economic Survey
It’s taken the sharp ears and eyes of senior staff at Centre for Science & Environment to notice that the word ‘environment’ was missing from this year’s Economic Survey as well as the 2017 Budget. What does one make of it? Does it mean this government is callous towards the environment or is it that other related words like renewable energy, climate change, sanitation, and cleaning rivers have replaced the mother word?
How Farm Taaza Is Revolutionizing Fruits & Vegetable Sourcing
The South Indian fruits and vegetable market size is more than $3 billion. Less than five percent is currently sourced by big retailers directly from farmers. The opportunity is immense. The next wave of sourcing will use advanced technology and analytics, says Kumar Ramachandran, CEO of GS Farm Taaza, a leader in the B2B sourcing segment
Lake Warrior - Sahithi Pingali
Behind the starry luminescence which Sahithi Pingali finds herself in today is a heart made of green gold. Her success can be attributed to her innate ability to amalgamate science, technology, civic concern and a collaborative mindset. Yet, it is apparent that all these are driven largely by her love for lakes
Lake Warrior - Arun Krishnamurthy
At 31, Arun Krishnamurthy has already quit a job at Google, set up Environmental Foundation of India (EFI), an NGO. In 10 years EFI has cleaned 83 lakes and the list of lakes to be cleaned is long
AUDE OSNOWYCZ - 2SERIES
WOMEN FIGHTERS IN SYRIA UKRAINE: A YOUTH BETWEEN WAR AND PEACE
An Exclusive Interview With Katerina Belkina
My face and body are the main instruments I use to incarnate the images I want. Standing in front of the camera as a model, I follow the age-old theatrical playing roles.
HIERONYMUS GRABSTEIN MONUMENTUM
Our brain is organized so that it analyses and memorizes visual information faster than any text. A spectator is always curious to see what is left outside the camera’s view. There is hardly a better way to tell stories of people’s lives other than via visual imagery. Handicraft– from the beginning and up to the end of each operation. It is not an automated process but significant experience, expertise, and a bit of spontaneity and freedom of artistic creativity.
LAURIE FREITAG 'IN THE GARDEN AT CHISLEHURST'
This work, 'In the Garden at Chislehurst', is my navigation through 2020. My day job is as a nanny & by entering the world of a four-year-old, I was able to escape the pandemic and find a beautiful space in the garden, a reminder that beauty is always here for us, no matter what unfortunate circumstance is around us. It raises the question, do we believe, as Einstein said, Is the universe a friendly place?
FARES MICUE An ultimate message of Positivism
I always try to isolate as many details as I can from the final image I want to create, like that I able to get to a more accurate representation of the image in my head.
THE Good Dishes
The Good Dishes integrates memory, legacy, and metaphor with my response to loss. As I witness an early generation of family members pass, my cousins and I were each faced with the emotional task of cleaning out the family home.
The Dolgan Reindeer Nomads
The Dolgan reindeer nomads live at the estuary of the Chatanga River on the Taimyr Peninsula in the far north of Siberia. Despite the harsh conditions, their life in the wide tundra means freedom. They prefer it to a sedentary life in the village.
"Being an artist means for me bringing one's artistic vision into everyday life. It means harnessing the moments of inspiration and creativity but also trying to embrace all aspects of the process when it means adversity and hard work. With my art, I would like the viewer to be carried away into another world and encouraged to create and shape his or her individual story. I hope my art provides a moment of respite for the viewer and perhaps inspires the thought, "What if?".
YOUR GUIDE TO GIVING
Take a closer look at whether you’re getting the most bang for your donated bucks.
SMART MOVES TO MAKE BEFORE YEAR-END
There’s still time to save money and shape up your personal finances before the clock strikes 12 on New Year’s Eve.