Top 5 Reasons Why Independent Hotels And Resort Groups Are Embracing The Remote Training Trend
Hotelier India|October 2021
Here are top five reasons why independent hotels and resort groups are embracing the trend

Hospitality will always be defined by the interactions between frontline associates and hotel guests. Hence, face-to-face training and on-boarding has always been favoured by the industry.

Today, as the world begins down the long road of recovery left from the pandemic, communication between guests and hotels, and even between hotels and employees, has changed. And, many hotel managers are embracing the strengths of remotetraining alongside what their workers are re-learning in person.

Conventional wisdom held that if leaders wanted to reach certain goals or instill specific value in hotel workers they would have to do so in person, just as the business is conducted each day, said Maestro’s President, Warren Dehan. Flash forward to 2020, the hospitality industry was turned on its head. We were accustomed to providing our services on-site and there were hesitations within our teams and clients who were not in favour of delivering the initial orientation, training and go-live remotely.”

Given the travel and health challenges of the pandemic, it was time to adjust and provide a collaborative environment to both maintain the sense of relationship building that is a key part of the on-site implementation process, as well as provide remote training in a way that made sense to hoteliers. As a technology vendor, it is important that Dehan’s organisation adapt and support the implementation needs of its clients to help them thrive as they return to, and exceed, pre-pandemic activity.

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