COVID-19’s ruthless global march is foremost a human tragedy and then an economic one. The hospitality industry felt its massive impact due to the pause on global travel, tourism and restaurant services as well as the migratory nature of the workforce.
Himanshu Lodha, Founder and Director of AH International (AHI) explains how this uncertainty, coupled with evolved customer expectations, compelled hotels to review their existing service offerings. This relook required them to adapt to changes in elevating customer experience, a shift in consumption patterns, and quality asset management.
How did the pandemic highlight the importance of housekeeping?
Post-COVID, health, safety and hygiene are keywords in today’s business. Hotels, restaurants, spas, etc., are asked to put in place many sanitary adjustments that increase the cost function of the supplier.
This has made housekeeping’s role more critical than ever. Also, the integration of technologies like contactless and digital solutions is a new reality. All this has shifted the focus of Operating Supplies and Equipment OS&E procurement towards customer safety and hygiene. We now see a surge in demand for sanitary products, particularly in the housekeeping department.
OS&E represents a wide range of daily-use items used by hotel guests and employees. How can working with a reputed service provider on a regular basis ensure that hotels enjoy significant savings? The uniqueness of our company is more than our ability to adapt to changing customers’ expectations. It is a passion that requires foresighted planning, commitment to implementation, and a great deal of attention to detail.
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