Everyone who has been working in hotel technology knows that one of the biggest hurdles for hotels in adopting operational technology is the difficulties in fully integrating all their systems. We've all heard 'we integrate to that' (eye roll).
Integration between systems can be time-consuming and costly. Even once the initial integration is finalised, there can be issues where integration fails, and business losses often happen as a result. Whether it's a lag in the data transfer time that causes an unfortunate overbooking, or an error in either rates or inventory, these tech struggles can wreak havoc on a hotel's operations and guest satisfaction ratings, both in the short and long-term. In fact, the integrations between solutions are the most common breaking points in a hotel's tech stack.
The PMS' strength is in the management of a hotel's internal operations, but not as effective for managing complex rate structures or inventory types.”
This story is from the April 2022 edition of Hotelier India.
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This story is from the April 2022 edition of Hotelier India.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
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