Top Hotel Room Service Trends In 2020
Hotel Business Review|November - December 2019
Just like every other element and operation in hotels, Room Service too has seen a sea change.
Sharmila Chand

There has been resurgence in-room service as hotels are resorting to various trendy and innovative ways to serve their guests in the comfort of their rooms. Do not expect the typical hotel room service with the service carts and dishes which may not be in the required temperature. Upgraded Restaurant-Style Service with perfect presentation has arrived that adapts to the specific needs of its guests.

Here we talk to experts in hospitality about the new trends and essential tips to generate revenue from Room Service.

Key room service trends in 2020

Ather Raza, Director of Operations, Sheraton Grand Chennai Resort, and Spa

Room service along with luxury is the true hallmark of being a tourist. Having a hot meal delivered right to your hotel room gives you the feeling of having arrived in paradise. It is nourishing, comforting, and downright convenient. Today, with so many Food & Beverage options in every hotel, giving the guests elaborate and proper room service is an additional requirement. All the good hotels around the world are focussing on doing this right to give the guests a memorable experience.

The key here is to keep a simple yet appealing menu, giving the guests a Speed Lightning Service & also serving hot food “hot”& cold food “cold”.

Rajesh Khanna, F&B Head, The Metropolitan Hotel & Spa, New Delhi

F&B plays a very important role in business generation especially Room Service. The trend is to have the specialty dishes of the hotel’s all outlets as part of the In-room Dining menu; include all possible cuisines to suit the needs of various nationalities. Combos and especially Kids special menu are again a very popular trend. Updated & upgraded tech-savvy room service equipment is the call of the day. Gone are the days of ordinary crockery and cutlery to serve. Attention to detail in serving is the trend. Presentation styles, maintaining more privacy and convenience of the guest while delivering the order will be given more thought for a delightful experience.

Nishendra Kashyap, F&B Director, The Den, Whitefield, Bengaluru

Nowadays mostly the guests are looking for healthy and organic food. Keeping such items on the menu will maximize room service revenue.

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