Hospitality Resumes with Added Safety
Hotel Business Review|September-October 2020
With hospitality properties being allowed to resume operations across India, it seems that the pitch dark period for India’s hospitality industry which began in the end March of this year, is showing signs of erasing to a new dawn.
Jhuma Biswas

However, the dawn is still far and the night is still long enough, though the darkness is showing signs of thinning a bit…

One can say that a good impact of these otherwise Covid inflicted trying times is that hygiene and safety have emerged as the pillars of the organised segment of India’s hospitality industry. They are no longer the supporting factors in India’s hospitality industry but the edifice on which the hospitality sector of India is standing in these Covid inflicted times, and possibly would stand in the post Covid times. Hygiene and safety have eventually gained the recognition and importance that they always deserve.

In these taxing times, adhering to the Covid-19 protocols is of paramount importance for operations of hotels in India. In these times, the management of hotels should not only follow the state directed protocols for preventing the threat of Covid-19 from affecting their staff and guests, but should also introduce some additional measures to rev up the hygiene quotient of their hotel’s/s’ in-vironment, which would in turn enhance the safety of their staff and guests. And people will be emboldened to travel more frequently when they would feel secure in the belief that their well-being is in the safe hands in these pandemic inflicted times.

A Slew of Measures

Take the case of The Leela Mumbai. The hotel, in partnership with Bureau Veritas India has elevated its sanitisation, hygiene and safety procedures with SURAKSHA – a comprehensive program to ensure the wellbeing of its guests and associates. SURAKSHA is grounded in genuine care and is backed by unobtrusive technology.

The Leela Mumbai has taken a holistic approach to develop and validate additional protocols and sanitisation procedures, which have been redefined as per international norms. These protocols will be reviewed regularly and certified by a team of hygiene experts from Bureau Veritas India.

At The Leela Mumbai there is frequent cleaning and sanitisation of all public and personal spaces as well as high touch surfaces with hospital grade EPA approved chemicals and disinfectants. This includes thorough sanitisation of hotel cars before and after every transfer.

Additional protective gear for all associates and frequent temperature checks for all associates and guests is also being implemented. Adequate measures are being undertaken to rearrange furniture and restaurant seating to ensure social distancing protocols are being adhered to at all times.

Moreover, at The Leela Mumbai, the associates are being trained to maintain impeccable standards in food hygiene and safety. Additional measures such as washing of all dishes at 80 degrees Celsius, preparation of fresh food in smaller quantities and immunity boosters on the menu are being introduced.

Intelligent application of digital technology can also help greatly in tackling Covid-19. The Leela Mumbai is also leveraging technology to fight the spread of Covid-19. Contactless check-in and check out, full access to digital news and e-papers as well as e-menus across restaurants are initiatives in this regard.

Continue reading your story on the app

Continue reading your story in the magazine

MORE STORIES FROM HOTEL BUSINESS REVIEWView All

Revving up the Revenue

The corona virus outbreak has not only impacted travel in affected regions it has also caused the cancellation of some of the world’s biggest exhibitions, which has adversely affected the hotel industry globally. Though the lockdown for India’s hospitality sector was lifted from June 8 by the central government several states have continued with curbs on usual operations. This has affected the industry on several fronts. Ashok Malkani reviews the upshot of the pandemic on different aspects of the industry and the steps taken by it to tackle this situation effectively.

10+ mins read
Hotel Business Review
November - December 2020

Coping Up The Impact of Pandemic Challenges

As with other industries, the food and beverage sector is making endeavours to bounce back in business.

10 mins read
Hotel Business Review
November - December 2020

The Growing Role of Contactless Dining

Contactless dining has become a buzzword for India’s food service industry in these trying times. It can be helpful in preventing the menace of Covid-19 from invading the guests and staff.

8 mins read
Hotel Business Review
November - December 2020

Serviced to Hospitality

Despite the temporary slump in India’s hospitality industry due to Covid-19, one can say with confidence that in the near future, business travel in India would pick up its original momentum. In fact, not only business travel in India is expected to pick up its original momentum soon but it is expected to grow appreciably say five years down the line.

5 mins read
Hotel Business Review
November - December 2020

Hyatt Announces ‘Hyatt Loves Local' Initiative

Driven by Hyatt’s purpose to care for people so they can be their best, Hyatt Hotels Corporation announces the ‘Hyatt Loves Local’ initiative, a global effort by Hyatt hotels to uplift and collaborate with small businesses that have been impacted by the COVID-19 pandemic.

3 mins read
Hotel Business Review
November - December 2020

A Passionate Hotelier - Wajeed Bagwan, General Manager, Oakwood Premier Prestige Bangalore

Wajeed Bagwan, General Manager, Oakwood Premier Prestige Bangalore has over 27 years of experience in hospitality in India and the Middle East, specializing in setting up and launching new star properties. Having worked with world-renowned groups including the Taj Group of Hotels, Oberoi Hotels & Resorts, The Leela Group and Radisson Hotels & Resorts. As a specialist in pre-opening and operations, Mr. Bagwan has an excellent record of accomplishment of efficiency, which includes functioning and capacity building style of management. In an exclusive interview with Sharmila Chand, he talks about his working mantra and more…

3 mins read
Hotel Business Review
November - December 2020

Effect of COVID-19 on Hospitality Industry

The economic damage caused by COVID-19 novel corona virus pandemic is difficult to predict. However, there is widespread agreement among economists that it will have severe negative impacts on global economy. The hospitality and leisure clients were the first ones that experienced bad weather conditions but they are moving quickly and remain focused to understand and quantify the operational and financial impact for their business. The hospitality industry showing maturity, by working together, is showing true hospitality commitments by helping the society, where it can. With the Mission Begin again and the subsequent unlocks, the hotels were allowed to open, with SOPs. Ashok Malkani tries to gauge the impact of the lockdown on the hotel industry and how it is meeting the challenge of keeping the properties’ environment safe for the clients.

10+ mins read
Hotel Business Review
September-October 2020

Hospitality Resumes with Added Safety

With hospitality properties being allowed to resume operations across India, it seems that the pitch dark period for India’s hospitality industry which began in the end March of this year, is showing signs of erasing to a new dawn.

7 mins read
Hotel Business Review
September-October 2020

Facilitating a Hygienic Kitchen

Hygiene doesn’t come on a platter, especially in the commercial kitchens

7 mins read
Hotel Business Review
September-October 2020

Incorporating Greenery in Hotels

Landscaping is an important component of hotel design and plays a crucial role in enhancing the property’s value.

4 mins read
Hotel Business Review
September-October 2020
RELATED STORIES

Clean up your act

RENEWABLE ENERGY IS GREAT, BUT RENEWABLE WASTE OIS A REAL PR BLEM. HERE’S WHAT CAN BE DONE ABOUT IT.

4 mins read
The BOSS Magazine
April 2021

Reincarnation And Realpolitik

China, India, and the U.S. are vying to influence the selection of the next Dalai Lama

5 mins read
Bloomberg Businessweek
April 19, 2021

An Exclusive Interview With Nandakumar Narasimhan

The Little Red Train

10+ mins read
Lens Magazine
March 2021

A Room for Dad

Before Mom passed, I made a promise to her

8 mins read
Guideposts
April 2021

THE DANGAL IN THE JUNGLE, PART 1

YOU KNOW YOU’RE SOMEBODY WHEN YOU’VE APPEARED ON AN INDIAN DANGAL POSTER — IN OTHER WORDS, IN A WRESTLING ADVERTISEMENT.

6 mins read
Black Belt
April/May 2021

WOUNDS AND THE WOMB

JULIE PETERS explores how to heal a relationship with the sacred womb, a place of death, life, and possibilities.

8 mins read
Spirituality & Health
Mar/Apr 2021

BE SQUIRRELY

Giant squirrels, giant lessons? Animal chaplain SARAH BOWEN explores what squirrels can show us about mindfulness.

4 mins read
Spirituality & Health
Mar/Apr 2021

E8 Caste and the Indian Tech Ivies

IIT grads are highly sought after in Silicon Valley. Are they bringing deep-rooted prejudices with them?

10+ mins read
Bloomberg Businessweek
March 15, 2021

Life Changing

I was happily married, happily employed, just plain happy. Until the accident

8 mins read
Guideposts
February 2021

IN SEASON Chickpeas (GARBANZO BEANS)

Chickpeas appear in early recordings in Turkey well over 5000 years ago. India produces the most chickpeas worldwide but they are grown in more than 50 countries. An excellent source of carbohydrates, protein, fiber, B vitamins, and some minerals, they are a nutritious staple of many diets. The name chickpea comes from the Latin word cancer, referring to the plant family of legumes, Fabaceae. It is also known by its popular Spanish-derived name, the garbanzo bean. Kidney beans, black beans, lima beans, and peanuts are other familiar foods found in this legume family.

1 min read
Alternative Medicine
February 2021