Trends Post-Covid
Hospitality Talk|December 2020 - January 2021
Transparency in communication, flexibility in cancellation, technological advancements and value for money are some post pandemic trends to watch out, says Mark Willis, CEO, Turkey, India, ME & Africa, Accor.
Shehara Rizly

What trends do you foresee post the pandemic?

The main trends we have seen this year which I foresee will continue are:

Transparency in communication: Guests want to feel safe and be aware of everything we are doing to ensure their safety more than ever before. For this reason, we have launched the ALL SAFE programme in partnership with Bureau Veritas to ensure guests can be aware of the steps that are being taken on a daily basis in the hotel.

Flexibility in cancellation: We all know that making long-term plans can be quite tricky nowadays. As regulations change very regularly, which may impact travel, we need to ensure we provide enough flexibility for our guests to be able to move or cancel their stay at short notice.

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