MICRO FOCUS, MACRO IMPACT
Gulf Business|January 2021
Digital transformation has now become ubiquitous – not just for IT teams, but for executives across all organisations. How can companies do it right and ensure they embark on a successful digital journey? Anas Jwaied, vice president and general manager for Emerging Markets at Micro Focus, has some answers
AARTI NAGRAJ

If 2020 was the year of adapting, 2021 will be one of renewal. After what has arguably been one of the toughest years ever, there is hope and optimism, buoyed by the rollout of the Covid-19 vaccination globally.

As we embark on preparations to get ready for the post-pandemic era, the lessons and learnings from the crisis will play a big role in determining the way we live and work in the future – whether that means policy shifts in organisations or adopting new strategies that better align with the so-called ‘new normal’.

But one major area that has received unparalleled attention across all organisations and entities during the crisis, which will take even greater precedence in the year (and years) to come, is technological transformation.

Digital transformation (DX), which was already on the agenda for most companies regionally and globally, will only accelerate – according to a recent report by IDC, despite the global pandemic, direct DX investment will continue to grow at a compound annual growth rate (CAGR) of 15.5 per cent from 2020 to 2023 and is expected to approach $6.8 trillion globally as companies build on existing strategies and investments, becoming digital-at-scale future enterprises.

The report also predicts that by 2023, 75 per cent of organisations will have comprehensive DX implementation roadmaps, up from 27 per cent at present.

Regionally as well, enhancing customer experience through DX is the top business priority for organisations across all industries, a survey by IDC found. However, the key is to understand that companies will have to adapt to all these changes while simultaneously ensuring business continuity.

“In today’s enterprise, the reality is that organisations need to run the business while transforming it at the same time – there’s no pause button or clean slate,” explains Anas Jwaied, vice president and general manager for Emerging Markets at Micro Focus.

“Similarly, most companies are not starting fresh when it comes to the technology stack that supports the customer journey. The majority of companies have made previous IT investments creating layers of technology that have built up over the years, from traditional mainframes to modern-day cloud and container-based infrastructure,” he states.

According to the IDC report, while DX spending will grow to represent more than 50 per cent of all IT investments by 2023, only 5.1 per cent of enterprises consider themselves to be excellent with respect to DX.

“Most DX initiatives consist of a series of projects driven by separate business teams and executives – each dependent on IT’s ability to deliver. By digitising front-end experiences and streamlining back-end operations, organisations can move faster, with greater agility, and secure what matters most in a digital-first world,” says Jwaied.

“With the recent shift in business conditions, including the rise in remote workers and remote customer contact, the role that IT plays in DX progress is more vital than ever. That means IT teams must add DX to their lengthy list of daily challenges, namely, prioritising demand, improving operational efficiency, accelerating new service delivery, securing the enterprise, and staying aligned with business objectives. Unleashing the power of technology to supercharge innovation is what digital transformation is all about. Now what’s needed is a faster, more agile way to get it done. That’s where cloud transformation comes in,” he adds.

Making the cloud connection

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