Can Empathy Be Automated?
Forbes Africa|February - March 2021
The changing relationship between human beings and intelligent machines in the workplace.
Tiana Cline

IT’S SIMPLE: BEING CONNECTED 24X7 BLURS WORK-life boundaries. And with so many employees working from home on a semi-permanent basis, remote work life in the time of the coronavirus pandemic has been a brilliant move for some corporates. Google, for example, are letting their employees work from home until the middle of 2021; yet, others are struggling to keep track of the productivity and wellbeing of their workforce. If anything, the pandemic has exacerbated workplace mental health issues because it has propelled everyone’s personal life into the spotlight, showing where and how people live as well as the challenges they face when working from home.

So the question remains – would you feel more comfortable sharing your personal, work-from-home issues to human resources or to a machine? A study by Oracle and Workplace Intelligence found that 68% of people would prefer to talk to a robot over their manager about stress and anxiety at work and 80% of people are open to having a robot as a therapist or counsellor.

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