“How Can I Help You?”
Entrepreneur|December 2020
Don’t know exactly what your customers want? Ask them. That’s how Christine Schindler turned a raw technology into a popular tool to make restaurants safer.
By Stephanie Schomer

Christine Schindler was obsessed with handwashing way before COVID-19 came along.

In 2017, as foodborne illness outbreaks were plaguing businesses like Chipotle and wreaking havoc on public health across the country, she understood how to solve the problem. “No one walks into a restaurant with a vial of E. coli,” says Schindler, a biomedical engineer. “Eighty-nine percent of foodborne illness outbreaks caused by restaurants are directly linked to poor handwashing practices.” She got to work on a solution, called PathSpot, that would utilize spectral imaging to detect illness-causing contaminants on a restaurant worker’s hands, all in a matter of seconds.

But there was a problem: Although Schindler knew how to build the technology, she had no idea what kind of product a restaurant would actually use.

Continue reading your story on the app

Continue reading your story in the magazine

MORE STORIES FROM ENTREPRENEURView All

Jimmy Fallon, At Your Service

He spent years chasing a dream that wasn’t really his. But when the biggest opportunity of his career came knocking, he realized he had to find his “why,” or fail trying.

10+ mins read
Entrepreneur
January - February 2022

The Audacious Hustle

What does it take to land the biggest clients? A “dentist to the stars” shares how she drilled her way in. (Warning: chutzpah required.)

3 mins read
Entrepreneur
January - February 2022

When to Launch Something Illegal

Some business ideas are good enough to change the law. But you may never know unless you build it first.

3 mins read
Entrepreneur
January - February 2022

My Secret Growth Hack

Before my startup launched a single product, I made an unlikely play to buy another company. That bet is still paying off today.

3 mins read
Entrepreneur
January - February 2022

Yes, You Can Grow Too Fast

As a venture capitalist, I’ve seen how “blitzscaling” damages companies, people, and the planet. Now my money is on “responsible growth.”

5 mins read
Entrepreneur
January - February 2022

5 Trends That Will Shape Franchising Forever

The pandemic set many changes in motion, from the brands that thrive to the people who are becoming new franchisees. Here are the shifts that will grow even stronger in 2022 and beyond.

8 mins read
Entrepreneur
January - February 2022

HOW TO GO PUBLIC WHILE TAKING CARE OF YOUR PEOPLE

CHIEH HUANG started an e-commerce company in his garage and took it public in eight years. At every step, he prioritized his workers. His dream is to show future generations a “different way to do business.”

10 mins read
Entrepreneur
January - February 2022

Recovery Is Part of the Race

Working long hours is part of what leads to burnout, but it’s not the whole picture. Enduring productivity is often about balancing intense output with periods of regeneration.

3 mins read
Entrepreneur
January - February 2022

The Never-Ending Launch

Entrepreneurship is a marathon with no finish line. Are you exhausted? Henry Rose founder Michelle Pfeiffer knows exactly how you feel.

5 mins read
Entrepreneur
January - February 2022

What to Do With ‘No'

“Never take no for an answer,” people say. But is that really true? We asked six founders: How do you know when to keep pushing and when to move on?

3 mins read
Entrepreneur
January - February 2022