How one entrepreneur turned an epic fail into long-standing customer loyalty.
There’s a saying among pilots about certain types of human error: “There are those who have, and those who will.” Starting and building a business is much the same—no matter how good you are, how hard you try, or even how much you care, sooner or later you’re going to get it completely and horrifyingly wrong. The good news is that, at least some of the time, and more often than you might think, these catastrophes are not only salvageable but can lead to some of the most valuable client relationships you’ll have.
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Staying Ahead of Change
Yousuf Ali had a successful career in marketing until he failed to embrace new technologies. Now, as a My Eyelab franchisee, embracing forward-thinking capabilities is the key to his success.
READY FOR A BIG RETURN
The end of the pandemic is in sight, and many franchises are anticipating an explosion in business. Leaders at four franchises share how their brands are working overtime to prepare for the rush and win back coveted business.
Creating Trust Where There Was None
Home renovations are full of headaches—but how do you fix an age-old industry woe? Here’s how Jean Brownhill, founder and CEO of Sweeten, built something better.
His Worst Five Years Were His Life's Best Gift
What is it like to build a hit business and then lose all control? The founder of Max Brenner: Chocolate by the Bald Man has a lot to say about that.
Managing Mental Illness Can Be a Team Effort
Like so many people—and so many entrepreneurs— my husband and business partner struggles with his mental health. I’m speaking up so others know: With the right understanding, life and business can still be good.
THE CREATIVE PROCESS STARTS WITH PROCESS
My business barely survived its first few years, and I nearly crumbled under the stress.Then I learned the greatest lesson of my career, which transformed our company into the go-to apron brand for restaurants everywhere: Without process, we are nothing.
Think Like a Disruptor
If you want to shake things up, you must have a mindset that’s different from everyone else’s. Here are three ways to reshape your thinking.
Can Creativity Be Created?
Your team has big ideas. To unlock them, you must first build an environment of support and encouragement.
Bethenny Frankel Is a Time-management Machine
She builds multimillion-dollar brands, stars in TV shows, and vigorously defends every moment of her day. The secret? It starts with deciding what matters (and what doesn’t).
Build Lasting Partnerships
Finding trustworthy vendors and partners is key to growing your business—but it’s a challenging relationship to perfect. We asked six entrepreneurs to share their best methods.
Looking for New England
With its intriguing history, wild natural beauty and excellent food and drink, Cape Cod’s appeal is all-embracing
Fear of a Digital Dollar
Central bankers are looking at virtual currencies that could work without banks
A Forgotten Founder
Prince Hall was a free african american in Boston at a time of revolutionary fervor— and a transformative figure whose story deserves to be reinserted into the tale of America's creation.
BEHIND THOSE DANCING ROBOTS, SCIENTISTS HAD TO BUST A MOVE
The man who designed some of the world’s most advanced dynamic robots was on a daunting mission: programming his creations to dance to the beat with a mix of fluid, explosive and expressive motions that are almost human.
Tristan & Khloé's LONG-DISTANCE ROMANCE: DOOMED?
The couple faces a dilemma while residing on separate coasts.
Boston Dynamics' Spot Robodog Finds Work on a BP Oil Rig
Boston Dynamics’ four-legged canine-inspired Spot is by no means an old dog, but that doesn’t mean it can’t learn new tricks. The 55-pound robot, unveiled in 2016, has boarded BP’s Mad Dog oil rig in the Gulf of Mexico, where it will master tasks including reading gauges, finding corrosion, mapping the facility, and sniffing out methane, according to Reuters.
Explore the ports of New England and Eastern Canada.
The Joy of Handmade
Tiles, knobs and drawer pulls—oh my!
Marathons Get a Second Wind
Die-hard runners are finding virtual races the next best thing in the Covid era
her afghan angels
I always wondered what inspired my mother’s colorful creations