What Happens When The Flight Plan Is With I.T.?
DataQuest|November - December 2021
From the tail-end of automated irrigation, IoT-enabled supply-chain monitoring to the frontrows of virtual desks, contactless processing, biometric boarding and self-service bag drops, the Kempegowda International Airport, Bengaluru (KIAB) is already past the layover from pre-pandemic to post-pandemic travel. Let’s sit at the window seat and get a better view from Satyaki Raghunath (Chief Strategy & Development Officer), BIAL.
Pratima Harigunani
SATYAKI RAGHUNATH Chief Strategy & Development Officer, BIAL

Satyaki Raghunath seems like an excited pilot sitting in the cockpit, all set for a long-haul flight to the future. After an extensive two decades of experience in transportation and airport system planning across major cities – London, Chicago, Dubai, Houston and New Delhi, today Satyaki is responsible for Strategy and Development at BIAL. His dashboard is full of a lot of buttons–from frontend corporate strategy, traffic forecasting & market analyses, route development, cargo and aviation concessionaires, to master planning, the BIAL Centre of Excellence (CoE) comprising Innovation Lab, Business Intelligence and Capacity and Operational Planning–Raghunath is steering the airport amidst a lot of new realities.

Having been at the helm of GMR Airports Ltd, the London Stansted Airport, Dubai Airports, and LeighFisher, a specialist global airport advisory firm–he has his hands in full control of the Turn Indicator at BIAL as the organisation turns a new curve towards technology. We find out more about this ascent—with the current altimeter-reading around smart airport technology, IoT, privacy-balance, cybersecurity-turbulence etc.

What are the highlights of the technology footprint at the airport? Any recent additions that are bold and exciting?

Digital transformation became a strategic priority for us at BIAL as passenger volumes grew exponentially between 2016 and 2020. In addition to the capital investment programme, we embarked on a comprehensive digital transformation programme a few years ago. Our digital transformation is focused on fourkey areas–enhancement of customer experience; improvement in operational efficiency; increase in revenue generation opportunities and sustainability.

When it comes to offering delightful passenger experience, the Kempegowda International Airport, Bengaluru, fondly known as BLR Airport, is second to none. It sets the benchmark with path-breaking initiatives by leveraging technology with a firm focus on making the airport experience for passengers more seamless and enjoyable.

In conjunction with our partners, we have delivered multiple platforms focusing on enterprise process automation, contactless travel, improved web and mobile app experiences for customers and a business intelligence and data analytics platform to improve operations. This digital transformation has helped us enhance customer experience at every single touch point and at the same time drive operational and commercial performance.

Can you cite how?

Yes, a lot of top-notch tech initiatives have been implemented at BLR Airport. Like Contactless Processing. With greater emphasis on minimum touch and minimum exposure between passengers and Airport personnel, BIAL aims to minimize all physical contact at the Airport. We have also embraced Virtual Information Desk, OneID Kerb-to-Gate Biometric Boarding Solutions, Selfservice Bag Drops, Smart Security Lane with Automated Tray Retrieval, and Smart Washrooms in the same vein. In addition, we have deployed an Automated Irrigation System which has been implemented to provide uniform water distribution across the BLR Airport Campus to maintain our landscape, covering an area of over 122,500 sq. m. This technology has helped BIAL control the wastage of water during irrigation.

Is the ‘contactless’ factor pervading all areas of the airport? How much of this pandemic-triggered shift will continue and build up even after 2021?

Continue reading your story on the app

Continue reading your story in the magazine

MORE STORIES FROM DATAQUESTView All

Quantum And IoT The New Alpha

The explosive compute power that quantum computing brings can be just the thing that loT devices need to burst to their full potential. What makes quantum a good beast-or not-for the Edge to piggyback on, if it needs to run fast and far?

10+ mins read
DataQuest
May 2022

The Metaverse: What Are The Environmental Impacts & Future?

The metaverse's reliance on virtual reality (VR) technology and data centres will have a detrimental impact on the environment, even as it decreases carbon emissions by reducing travel

3 mins read
DataQuest
May 2022

WE'VE ENTERED AN ERA OF DATA DRIVEN DECISIONS AND PREDICTIONS

Golok Kumar Simli, Chief Technology Officer, Passport Seva Programme, Ministry of External Affairs, Government of India, believes what we are witnessing the next phase of technological revolution within Government sectors with the adoption of the latest cutting-edge emerging technologies

4 mins read
DataQuest
May 2022

INDUSTRY 4.0 ACCELERATED!

Industry 4.0 is here now and has accelerated due to the pandemic. Today, companies are laying the foundation for connectivity and a unified IT/OT digital platform. Now, there are newer technologies emerging, besides 4G/5G, to help Industry 4.0 work across demanding environments

10+ mins read
DataQuest
May 2022

Intel investing €80 billion in EU across entire semiconductor value chain

Intel will be investing in the European Union over the next decade across the entire semiconductor value chain. This will be from R&D and chip design, to advanced packaging, manufacturing and foundry services

4 mins read
DataQuest
May 2022

LOOKING AT THE INTERSECTION OF AI AND IIOT

The Industry loT Consortium (IIC) recently announced a foundational document for Artificial Intelligence. This highlights the value proposition that Al can enable in next-generation Industrial IoT (IloT) systems. Wael William Diab, IIC Secretary, and VP, AI, IoT Standardization and Strategy, Futurewei Technologies Inc., tells us more about this.

4 mins read
DataQuest
May 2022

PROVIDING A SEAMLESS EXPERIENCE TO MILLIONS OF USERS SIMULTANEOUSLY

Abhishek Ravi, Chief Information Officer, Dream Sports, tells us how they continuously experiment with multiple features on their app and understand user behaviour over multiple parameters

6 mins read
DataQuest
May 2022

QUANTUM ENTANGLEMENT – WHAT A POWERFUL KNOT!

Forget Quantum-Enabled Solutions. It's time to think of Quantum-Enhanced Innovations. And of the second Quantum revolution. Let's get this cat out of the bag or, shall we say, the proverbial box

8 mins read
DataQuest
May 2022

QUANTUM IS GREAT! BUT DON'T THROW 'THE PHONE IN YOUR POCKET' AWAY

Using classical computing and quantum computing together - that sounds like an unusually refreshing argument in an era where most people - researchers, companies and students – are all chuffed about quantum computers

3 mins read
DataQuest
May 2022

THE 5 ASPECTS FOR THE FOUNDATION OF INDUSTRY 4.0 USE CASES

Rajaneesh Kini, SVP and CTO, Cyient, tells us how digital control is critical to enhance this foundation through automated orchestration of critical processes.

3 mins read
DataQuest
May 2022
RELATED STORIES

Internet Of Things: Innovations Happening In Every Space

IoT is changing the way we live. Virtually every aspect of our lives has been digitized; from turning on our lights before we arrive home to prescribing medication without a doctor.

6 mins read
AppleMagazine
January 17, 2020

Up All Night

New York may be known as the city that never sleeps but Chicago is no early-to-bed contender, either. Whether it’s dancing all night at one of our seen and be seen clubs, catching a late night comedy showcase or getting grub, here’s how we burn the midnight oil.

2 mins read
Where Chicago
November 2019

Could Gallium Nitride Be The Key To Reaching The Full Potential Of AI?

Could Gallium Nitride be the key to reaching the full potential of AI?

3 mins read
The BOSS Magazine
August 2019

A Sensing Disturbance

Boss takes a look at the most innovative medical sensors that could have a considerable impact on those who use them and the healthcare sector at large.

3 mins read
The BOSS Magazine
July 2019

The Technologies That Will Shape 2019

Let’s face it; there’s a new technological innovation around every corner.

5 mins read
AppleMagazine
March 08, 2019

The Age Of Consent

Thanks to GDPR, the data privacy paradigm shift comes for the internet of things.

3 mins read
ADWEEK
January 7, 2019

Why Marketers Must Create Privacy Practices For The IoT Economy

Why marketers must create privacy practices for the IoT economy.

3 mins read
ADWEEK
January 14, 2019

Lord Of The Things

When the connected future finally arrives, Jahangir Mohammed will be sitting there, reeling it in.

10+ mins read
Inc.
December/January 2016

Understanding The Challenge Of Cybersecurity Management

Dr Madhusudan Joshi, head of Electronics and the Electrical Group, ICAT Manesar

5 mins read
Autocar Professional
15th April 2022

Ericsson Launched Time-Critical Communication For Real-Time 5G Experiences

In the recent announcement, Ericsson revealed its plans about enhancing its 5G capabilities with the launch of an end-to-end solution that will guarantee the consistent low latency and high reliability demanded by time-critical applications and services for consumers, enterprises, and public sector.

2 mins read
Apps Unveiled
November 2021