It's Time To Change! Here's How To Do It
DataQuest|October 2021
The pandemic has been a great opportunity for radical transformation - of ourselves and our businesses. Here are some playbooks for an organisational change
Manoj Chugh

Many of us have been witnessing, reading and hearing about the massive opportunity that the post-pandemic era is unleashing. In fact, many in the industry believe, half-jokingly, that the pandemic has done much more to usher in digital transformation than all the combined efforts of vendors, CXOs and technology honchos. After all, the pandemic has got us all scurrying home, enabling us to work endless hours, to deliver incredible productivity and innovate more than ever before. Many frontline workers have been re-skilled to manage requests that come over digital platforms, whether it is from the neighbourhood grocer or the restaurant round the corner. We have also learnt a new way to dress: a nice shirt and a tie, over a lungi or a pair of shorts, what we proudly call the Pandemic Collection. Thank God we were never asked to stand up to mark our attendance. It would have been quite a photo-op.

There have been many lighter moments when the acronym ‘WEH' has stood for many different things, including 'work for home'. Picture the guys kneading flour furiously, whilst attending virtual meetings and debating new product plans, desperately trying to keep the pressure cooker whistles off-limits. We certainly have had interesting moments, including keeping at bay the neighbourhood dogs who were vying with each other to get their bark through many a meeting. Among the many positive sides, we were all greatly relieved when our family doctors became adept at telehealth and everyone embraced it as the new way of getting treated. My own experience was very positive and the outcome great.

As our customers scramble to win in the Brave New World, a question that I am often asked is to share playbooks which one can lean on for ideas that can help serve the changing needs. This is a very profound question indeed. Many gurus have often advised that we should never miss a crisis. As we look ahead, how do we rethink our own business? What goals should we set for ourselves? Where do we begin? There are many questions that need good answers.

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