Don't Wait For The New Normal, Rather Build It!
DataQuest|September 2021
As we embrace more and more automation, we need the right boosters, the right awareness of risks and the right readiness for the complexity that comes along
Pratima Harigunani

Everyone is raving about automation and agility, but how do the details work? And would this roadmap change thanks to the pandemic? There is a slow lane and a fast lane – but are we shifting lanes now? A recent Dataquest webinar on ‘Autonomous Digital

Enterprise (ADE)’ unlocked some new routes. The panel saw experts from BMC Software put their heads together and translate the thrust that ADE brings in.

HELP FROM CRISIS?

While many countries are ahead of the curve in the network revolution, India is stepping on the curve. All the big technology forces around need a major shift in the enterprise mindset. But is that happening, argued Shubhendu Parth, Editor, Dataquest and Voice&Data.

Ram Chakravarti, CTO, BMC Software, explained that while strategic priorities vary from enterprise to enterprise, there is continuous focus on data analytics initiatives, renewed focus on customer experience, and also focus on de-risking one’s overall cybersecurity risk. “The COVID19 phase has accelerated resilience, and emphasis on connectivity. Automation continues to manifest as a judicious infusion of AI in specific use cases. Differentiation will require bold bets in data and analytics for high-value use cases as well as killer customer experiences with conversational AI and DIY customer service.”

But the post-wave-to-recovery phase would be quite stark and might necessitate enterprises to carve a careful strategy. What would that be? Parth wondered.

Looking back at how we faced the earlier waves can help with some insights. “In the second wave, we were past the steep learning curve that was required earlier and there was lesser disruption. The return to work was much faster. But some supply chain disruptions had an impact on manufacturing operations. We learnt to work from anywhere. This was a big shift for both the employee and employer. Reluctance in adopting technology has changed into a mindset of investment in technology,” pointed out Sunil Thakur, Country Director – India, BMC Software.

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