Effortless travel experiences courtesy tech
Business Traveller India|October 2021
How technology to enable seamless customer journey
BENJAMIN BOESCH

When we look back at the way global mobility has evolved since the turn of the century, it appears like tales of two different eras. Once just a buzzword, digital technology is now an essential part of our lives. Our preferences are evolving fast, and we are all adopting new behaviors, becoming more agile and technology-savvy. The pandemic has even further accelerated the transformation of business models and markets.

This change also applies to government services, including the visa application processing space that VFS serves. In many ways, it is different from traditional outsourced segments given its reach, paired with high standards for security and privacy. The potential of tech-enabled business models in supporting visa application operations and enhancing customer experience is enormous.

ENSURING A HOLISTIC CUSTOMER JOURNEY

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