What Are The Oberoi Group's Three Grand Pillars Of Success?
Business Sphere|September - October 2020
Oberoi Hotels & Resorts

For an organization that aims at leadership in the hospitality industry and at creating a memorable experience for guests, the iconic brand of over 80 years, The Oberoi Group, depends on its three core pillars for brand success — product, service, and people excellence. And encircling these three pillars is the ‘Oberoi Dharma’ — a value system that comprises of the conduct of the highest ethical standards, teamwork, care, communication, and putting the guest first, the company second and the self, last. Even when it comes to performance assessment, employees’ adherence to the Dharma forms an integral part of the appraisal process. Being in the service industry and proud of differentiating itself on “being the best”, The Oberoi Group is obsessed about acquiring, retaining and developing its talent. The company and its Founder Chairman, Rai Bahadur M.S. Oberoi a true visionary, anticipated the need to focus on people, resulting in the establishment of The Oberoi Centre for Learning and Development (OCLD), a globally benchmarked institute, in 1966.

OBEROI PROPERTIES

Our story wrote its early chapters in 1934 in Shimla where Mr. M.S. Oberoi pioneered the idea of luxury hospitality in India by opening his first hotel. The lessons self-taught, the inevitable mistakes made, the wisdom gained, the prestigious awards won. All have formed the compass for successive generations of Oberois. Rai Bahadur Mohan Singh Oberoi was born on 15th August, 1898 in erstwhile undivided Punjab, which is now in Pakistan. He was only six months old when his father died. Success and fortune did not, therefore, come easily to him. Initiative, resourcefulness and hard work, combined with the capability to face and overcome the most overwhelming odds can best characterise this phenomenal entrepreneur.

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