Manoj Agrawal: During my tour of the facility, I understood 2 interesting things. First, is you’re not taking the problem as is given to you by the customer, but you are understanding it in greater depth. Second, you’re not applying a template solution. You’re actually designing a meaningful solution. This is not what the IT service industry typically does. How did you come to this new thinking approach?
Arun Jain: Since we are focusing on the banking and financial sector, I will restrict myself strictly to that sector more than other industries. This is amongst the sectors that adopted technology early in the game – it has been there since the 1960s. More the technology is implemented, more the complexity is added. So, older the corporation is, higher the number of software people. Something is fundamentally wrong somewhere, which is leading to patchwork. This complexity hit my mind during my days at Polaris when Citibank was my customer, and we had around 3500 employees at Polaris working for Citibank alone. Polaris was just one of the vendors, TCS had around 6000. So, we are talking of really big numbers. Fundamentally, I asked myself the question - if I have to start a bank and the bank has to offer some ‘n’number of services to its customers, then why should there be so much of complexity sitting in the system!
This story is from the March 2020 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the March 2020 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Kamdhenu & Sammrudhi loans top rural customers
Unnayan Bharat Finance Corporation (UBFC) Director & Co-Founder Avneesh Trivedi shares the company's attempts to enhance the rural lending environment & deliver better services to its consumers:
It's going to be a 'world' of CBDCs
Practically, every central bank in the world is testing and readying a CBDC system:
Training for behavioral & social skills is key
3 CHROs from the top BFSI companies in India open up about their training and motivation programs aimed at enhancing employee effectiveness. The story is divided into 4 parts: (i) functional and behavioral training, (ii) manager to leadership training, (iii) learning-based training, (iv) motivational programs:
THE AI COMPASS
Artificial Intelligence has risen to be the hottest topic of discussion today. It is expected to impact everyone, and the impact could exceed that of war, global warming, supply chain disruptions, geopolitics, and much more.
To mentor & coach emerging leaders
Manish Shah, MD & CEO of Godrej Capital, outlines his focus areas today and in the future:
Innovation will unlock India's Mission 'Atmanirbhar’
Sunita Handa is Chairman, Toyota FSIN and Principal Advisor & TLAB Chairman, Protectt.ai Labs. She shares her current activities and her deep insights on innovaiton in an interaction with Manoj Agrawal:
Algorithm is the Boss
Irem Sayeed, Chief Credit Officer at U GRO Capital, dwells into business focus and modernization at the lender:
Fintech and Neobank under the same Umbrella
It was started in 1902 to build what came to be called Israel:
Bajaj Allianz Revolutionizes Employee's HR and IT Experience with WhatsApp, MS Teams, Al and Automation
A productivity booster shot at BALIC:
Small Beginning for a Big Opportunity
AMU Leasing's focus on serving the underserved market of individuals and fleets looking for financing for electric 3-wheelers and 2-wheelers: