Ensuring Women Guest Safety
A valuable growing niche segment for Hotels
A Wellness Sojourn!
Adya - Crowne Plaza New Delhi Rohini
‘Rakkh' A Sustainable Resort
Perched on a hilltop just outside the pretty village of Rakh and surrounded by terraced hillsides – Rakkh is one of the famous resorts to stay in the lap of snow-clad hills at Dharamshala, Himachal Pradesh.
The Growth Of Boutique Hotels
Boutique hotels’ popularity has been growing over the years. Some of these properties are themed, whilst others support an underlying philosophy such as eco or sustainable tourism. Customisation is one of the properties which have made them popular. Frequent travelers are keen to experience something new as they seem to have tired of similar looking hotel rooms and spaces. Though there are characteristics which are common to most boutique style properties the definition of boutique has become increasingly broad. The essence of boutique has come to mean personalized service. Ashok Malkani examines several aspects of what makes these hotels popular and what is their future.
Perfect Veda For Inner Wellbeing!
An Exclusive Interview with Jayan A Narayanana, Spa Manager, neoVeda Spa Jayan A Narayanana has been working in hospitality sector for few years now and before joining The Metropolitan Hotel & Spa as neoVeda Spa Manager, he worked with few other leading hotels like The Lalit, The Bagh Hotel, Rajasthan and Ishana as a Spa Operation Manager, handling a team size of more than 100 employees. He started his career as an Ayurveda Punchkarma Nurse with Ayurveda Kendra and this experience helped him to understand the essence behind traditional massage. In an exclusive interview, he talks about the trend, challenges and his own experience of being in spa industry:
Maintaining Data Security
Guests’ security in the hospitality industry, today, does not merely refer to physical safety but also involves protecting guest identity and mental peace of mind. With data breaches making headlines over the last few years the threat of misuse of stolen data has been a factor that is priority in the minds of the industry professionals. This is primarily due to two major factors: one, the hotels collect large amounts of data from their guests directly and through third parties; and two that the industry has a checkered track record in protecting guests’ personal information. There is, thus, a demand from the guests to focus strongly on data security. Though it is difficult for the hotels to escape data security threats in today’s fast moving, digitally charged environment, it is not an impossible task. With technologies that are continuously evolving to help hoteliers address their data security risks and concerns, the industry is now feeling a little relieved. Ashok Malkani takes a look at the current scenario and how the industry is tackling this issue.
Improving IAQ The Need Of The Hour
Good IAQ is the quality of air that has no unwanted gases or particles in it at concentrations that will adversely affect human health.
Greenery In Hotels
Landscaping is an important component of hotel design and plays a crucial role in enhancing the property’s value.
Food Trends 2019
As 2018 comes to a close, the food and beverage industry is all set to embrace new trends that will dominate in 2019. This year, there is a clear conscious move towards sustainable practices, organic produce and reviving forgotten and lost ingredients. As new flavours are on the horizon, drawing inspiration from worldwide regions, we talk to well known chefs and find out what they have to say about top food trends.Chefs now days are proactive in catching up with future trends based on consumer behaviour and feedback and guest expectations from the food service industry. We talked to few Chefs: Chef Gaurav Narayan, Executive Chef, Novotel Guwahati, Chef Rajiv Malhotra, Corporate Chef – Chor Bizarre Restaurants and QSR & Casual Dining Habitat World, Chef Ravi Shankar Sharma, Executive Chef, Novotel Ahmedabad and Chef Swaminandan, Executive Chef, Crowne Plaza Today New Delhi Okhla, who forecasted the trends and resolution for 2019.
Ensuring Guest Loyalty
Hotels are not in simply room rental business, and guest is not mere commodity.
Carpets Floor Need In Hotels
There is not just one reason why hotels cannot often do without carpets as a flooring option, at least for some strategic areas.
Ambiente 2019 Impressive Increase In Quality And Visitors
Ambiente, the leading international trade fair and the world’s number one in products associated with dining, cooking, household items, furnishings and ornaments, interior design, gifts, jewellery and fashion accessories, is “The Show” for the entire industry.
Relation Between Room Pricing And Revenue
Success of a hotel depends, to a large extent on pricing, particularly of rooms. A welldesigned hotel pricing strategy can do wonders by giving a strong push to the hotel revenues. How you arrive at an appropriate pricing and what kind of strategy you use is an important issue. Appropriate pricing strategy is an important step towards hotel revenue maximization. To a consumer the price may be a plain number, which the hotel may quote differently at different times and to different people. But reality is different! Ashok Malkani, on delving deep into the hotels’ room pricing strategies, finds that the reality is not what the layman imagines. Though, of course, one aspect which almost everyone knows is that the most important factor is the demand and supply balance.
Shine With Wellness
A perfect oasis of wellness and relaxation is the Shine Spa for Sheraton at Sheraton Grand Bangalore Hotel at Brigade Gateway. Offering personalised services and using unique blend of oils, the beautifully done up 11 treatment rooms covering 945 square meters of contemporary splendour, are dedicated to uplift your senses.
Security And Risk Management In Hotels
Security and risk management have become an important part of the hospitality industry today, particularly after the 9/11 US and 26/11 Mumbai attacks. November brings back the memories of the havoc created by terrorists in Mumbai 10 years ago. On completion of a decade of the dastardly deed Ashok Malkani examines whether the industry still continues to maintain the same alacrity in maintaining safety and security of the property, as well as the guests.
Reflections Of Green Hospitality
With the threat of global warming, extensive air and water pollution and fast depletion of non-renewable energy sources looming over us, luxury without environmental responsibility has translated as an irresponsible luxury which we can no longer afford.
Food Trends During 2018
From organic and sustainable food to local and regional delicacies, 2018 has been a huge year for food trends in India’s food service industry.
Fitness For Hospitality
With the growing health consciousness, fitness consciousness is also rising in urban Indian society. The need for visiting gyms has become more pronounced among the upper echelons of urban India, though urban middle-class India is also getting swayed if not swept by the fitness wave.
Presenting A Comprehensive Hospitality Package
Situated at the centre of the business district of Mumbai, Radisson Mumbai Andheri MIDC is a new addition to Mumbai's bustling hospitality scenario. It is an upscale hotel offering a relaxing stay in the Andheri East suburb of the commercial capital of India.
Hospitality With Religious Festivity
India is a modern nation with an ancient vibrant civilisation.
Tackling Indoor Air Pollution In Restaurants
To prevent indoor air pollution in restaurants successfully, all the products used to design the restaurant need to be of good quality — be it the furniture, carpets, blinds or curtains, or even the paint used for the interiors. Moreover, the restaurants and their kitchen/s should be well ventilated, and air-conditioners should be timely serviced.
Wellness business in India is growing impressively. According to the estimates of the Spa Association of India, spa industry in India is currently valued at around Rs. 11,000 crore and it will continue to grow at a fast pace. A report by KPmG had shown that the size of India’s beauty and wellness market was expected to reach Rs. 80,370 crore by 2017-2018 from Rs.41,224 crore during 2012-13.
Budget Hotels Gaining Momentum
The hospitality market in India, according to a Deutsche Bank report, is believed to be worth 10-12 billion USD. Seventy percent of this comprises of budget hotels and almost two-thirds of India’s rooms supply during 2020-2021 will comprise of budget hotels. Branded budget hotels are believed to be driving the growth of online booking of domestic hotels in the country.According to a report by Google Travel Trends published some time ago, queries for branded budget hotels in India were growing at a rate of 179 percent year-on-year, in comparison to just 36 percent growth in generic budget hotel queries. Ashok Malkani takes a look at this segment of the hospitality industry to understand the scope for its growth in India and what makes it so popular in the India’s hospitality industry.
Branded Hospitality, Beyond Metros
Like all other facets of life and times, hospitality industry is also going through changes. One of the important changes or rather transitions that has been taking place in India’s hospitality industry during the recent years is the significant channelising of investments of branded hospitality projects in tier-II and tier-III cities of the country. Patna, Dehradun, Ahmedabad, Chandigarh, madurai, Kanpur, Kochi, Vadodara, Jodhpur, Nashik are some examples of tier-II and tier-III cities of India.
Addressing Guests' Feedback
Digitalisation and social media have become important elements for tourists as far as selection of rooms in hospitality properties is concerned. Referring to online reviews of the experiences of the guests had at hospitality properties has begun to play a major role in their opting for a particular property.It has thus become essential for hotels to take notice of these reviews and not only respond to them but also rectify shortcomings pointed out by the disgruntled guests. Ashok Malkani gauges the impact that these reviews have on hotels and how the properties respond to these reviews.
A Spa For All Seasons
Located in the heart of the holy city of Amritsar, Hyatt Regency Amritsar offers an ideal zone for respite with a host of energising experiences. Offering world class amenities, seamless comfort, culinary delights and immaculate services, it comes across as an ideal retreat for relaxation after exploring the historic and religious attractions of Amritsar.
Haven For Leisure And Business Travellers
As you traverse through the Mumbai-Pune Highway, at the Balewadi Junction (also called the Orchid Junction), the imposing structure of The Orchid Hotel, Pune catches your eye. Huge billboards of ‘SmILE Orchid’ greet you on the highway, making you wonder if The Orchid Hotel, Pune has changed its name.
Work-life Balance Improves Hospitality
Continuous contact with customers and long hours make working in the hospitality industry strenuous. Employees have to be on their toes, charming and fresh, irrespective of whether the employee has just reported for duty or is continuing in the double shift. In this industry, service with a smile is the maxim, irrespective of whether she/he is overworked or tired. The problem does not end there.Many a time due to work related fatigue, a great many of the employees in India’s hotel industry couldn’t give adequate time to family and social life. Ashok Malkani takes a look at how the hospitality industry can help in tackling the work-life balance issues.
Marriage Season In Hotels
They say marriages are made in heaven. We have little knowledge regarding that but we know that weddings are nowadays celebrated in style, in high-end hospitality properties in India.
Laundry Options In Hospitality
Even as industrial laundry technologies continue to evolve, the debate in India’s hospitality industry on the comparative merits and demerits of in-house vs outsourced laundry facilities simply refuses to die down.