The changing face of workplace exit interviews

Video calls, online survey forms among methods which have gained popularity, say experts

- Sharon Salim

As workplace dynamics change, even the exit interview has evolved to keep up with the times, driven by factors like the Covid-19 pandemic.

Before the pandemic, most sessions were conducted face to face in an office setting, typically when the employee has served his notice period, and is returning work devices and office access passes.

Nowadays, they can be conducted online through popular video calling platforms like Zoom, or even a phone call.

Experts told The Straits Times that companies have become more flexible in the way feedback is collected from departing employees. For instance, the human resources (HR) team may schedule a video call for an initial chat before sending out a survey link for more detailed feedback.

"There is an obvious shift towards exit interviews being conducted via video calls or even online survey forms," said Mr Darren Wong, managing director at boutique recruitment firm Cosmos Recruit.

He has also observed the increased use of digital tools to streamline the process, such as online exit interview forms, which can be complemented by one-on-one discussions.

There is even software specifically designed to conduct these interviews in an automated manner, said ManpowerGroup Singapore country manager Linda Teo.

Mr David Blasco, country director at recruitment agency Randstad Singapore, added that whatever the format, the main focus should be on creating an environment where employees feel valued. He also advised companies to offer exiting employees the opportunity to decide on the format they prefer, which can "lead to more candid discussions".

Ms Kendra Puah, a strategy consultant who had her exit interview via a face-to-face coffee chat about four months ago, said this approach made the conversation "much more personable and effective".

"It enhanced the feeling of a safe space where I could share openly," she said.