Telehealth platform MaNaDr set to lose licence

MOH finds it prescribed medication, issued MCs after very short teleconsultations

- Lee Li Ying Correspondent

The Ministry of Health (MOH) intends to revoke the licence of MaNaDr, which means that the telehealth provider will not be able to offer any medical services.

"This is in view of MOH's assessment that MaNaDr Clinic is unable to continue providing outpatient medical services in a clinically and ethically appropriate manner," said MOH in a statement on Oct 24.

If its licence is revoked, the clinic will no longer be able to provide outpatient services at its clinic at 371 Beach Road City Gate, at temporary premises such as patients' residences, and remotely via teleconsultations.

In addition, 41 public and private sector doctors who provided teleconsultations at MaNaDr Clinic will be referred to the Singapore Medical Council (SMC) for inquiries into possible professional misconduct. They have potentially breached SMC's Ethical Code and Ethical Guidelines (ECEG), the ministry said.

The latest move comes two months after MOH issued a direction to the telehealth company to stop the provision of outpatient medical services via teleconsultation until further notice. A Straits Times report in September found that teleconsultations were still being conducted on the MaNaDr app via other clinics and service providers with their own remote licences.