ファッション販売（Fashion Merchandising & Management） - June2016

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接客のすべては「アプローチ」から始まる。アドバイスを求めるお客さま、接客を嫌がるお客さまなどさまざまなタイプのお客さまに合わせた「アプローチ」から「声かけ」など模範例を紹介した。
また、販売の第一線に立てる、人づくりの中心になる、これこそ「できる店長」。「できる店長」になるための「店舗運営」「教育」「コミュニケーション」「自己育成」の方法を、優秀店長の事例と共に紹介した。

All of the service begins from the " approach" . Customers who ask for advice , introduced a model example , such as " over voice" from tailored to customers , such as customers of the various types of " approach " to hate the service .
In addition , make the sale of the front line , become the center of human development , This is what " can store manager " . How to become a " can store manager ," " store management ", " Education ", " communication ", " self- development" , he was introduced along with the case of the excellent manager .