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Bookings • SIA needs to fix its website, and fast
The Straits Times
|October 21, 2025
I am a frequent flier with Singapore Airlines (SIA). While its in-flight service is stellar, the sorry state of its barely functioning website needs to be called out.
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This is not a new problem. Back in 2011, Singapore Airlines rolled out a new website so plagued with issues that CEO Goh Choon Phong had to issue a public apology, and said the airline had “committed full resources to resolving the website problems”.
Now, almost 15 years later, SIA‘s “full resources” seem woefully inadequate. Rather, the issues have worsened.
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