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CRUT officials to travel in Ama Buses, collect real-time passenger feedback
The New Indian Express Sambalpur
|August 07, 2025
TO collect real-time feedback and insights on its services from the passengers, the Capital Region Urban Transport (CRUT) has directed all its employees and senior officials to travel in Ama Buses at least twice a week.
The directive was issued by CRUT managing director N Thirumala Naik. The goal of this hands-on approach is to bridge the gap between administrative planning and ground-level realities, and ensure a more responsive and passenger-centric public transport system, said CRUT.
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