Within the domain of hospitality, the pursuit of
excellence is not merely a goal; it is the cornerstone
of success. Operational excellence in a hotel ensures
smooth workflows, timely service, and seamless experiences
for guests. Personalised service transcends transactions,
fostering genuine connections that elevate interactions into
memorable moments. However, for a hotelier, the ultimate
aim lies in delivering unparalleled guest experiences. Each
interaction presents an opportunity to create indelible
memories, leaving guests not just satisfied, but enchanted. In an
industry fuelled by reputation and word-of-mouth, excellence
becomes the bedrock of loyalty, driving repeat visits and
glowing recommendations. Beyond financial gains achieved
through operational brilliance, the pursuit of excellence in
hospitality is a commitment to the art of hospitality itself –
an unwavering dedication to delight, surprise, and exceed
expectations, creating enduring impressions that linger long
after check-out.

AMIDST THE ever-evolving landscape of Indian hospitality,
challenges and opportunities converge with urgency,
prompting a call to accelerate hotel development and seize
emerging trends. Spiritual tourism emerges as the next
frontier, reflecting recent shifts in travel patterns and consumer
preferences.
As BW Hotelier celebrates its 10th year, it stands as a
dominant force across various domains, including print, online,
web shows, awards, events and social media. This milestone
is a testament to the industry’s faith in BW Hotelier as India’s
youngest yet most vibrant leader.
In this issue, themed around Investment and
Development, the Indian travel, tourism, hospitality and F&B
sectors spearhead transformation, positioning India as a
global growth leader amidst a challenging global landscape.
At the heart of this transformation, luminaries like Chef
Ranveer Brar and Deep Kalra craft narratives of resilience
and innovation, bridging tradition and modernity within Indian
hospitality. The voices of industry stalwarts Amaan Kidwai,
Jayanta Das and Shibani Malhotra resonate, epitomising a
commitment to elevating guest experiences while preserving
the essence of Indian hospitality.

THE CONCEPT of ‘bleisure’ in the hospitality industry is
transforming the way professionals approach their workrelated
trips now. In fact, ‘bleisure’ has witnessed a significant
rise, particularly during the period of the pandemic, and
has since become an integral part of the sector. This shift
was partially driven by remote work becoming common,
allowing professionals to work from various locations. Postpandemic
people increasingly combined business trips with
leisure experiences, making the most of their time away
from home. Hotels and accommodations have adapted
to cater to ‘bleisure’ travellers by offering flexible booking
options, comfortable workspaces and leisure amenities.
Businesses too have recognised the benefits of
incorporating leisure into their corporate travel policies,
promoting employee well-being and productivity. As a result,
‘bleisure’ has evolved into a core aspect of the hospitality
industry, and hotels and businesses alike continue to
innovate to meet the unique needs of this hybrid traveller
demographic. In this issue of BW HOTELIER, we look at this
new phenomenon.

THE REALM of hospitality is soaring into uncharted realms
with a steadfast commitment of embracing the future.
Against this backdrop of acceptance and renewal of
traditional practices combined with ancient Indian ethos,
the 7th edition of BW Hotelier Indian Hospitality Summit &
Awards 2023, in the presence of eminent personalities from
the hospitality, tourism, travel as well as F&B industry, stood
as an illuminating trajectory for excellence in the world of
hospitality.
IHA-2023 featured two days filled with enlightening
sessions covering various aspects of the hospitality industry.
The event provided a platform for the hospitality fraternity to
network and engage in conversations with industry leaders,
veterans and owners. The insightful discussions and highprofile
panels took place over two days before unveiling the
deserving recipients of the esteemed BW HOTELIER Indian
Hospitality Awards.
 Keep reading!
anurag.batra@businessworld.in;
@anuragbatrayo

THE FOUNDATION of the entire hospitality sector lies in HR
practices which are crucial for drawing, nurturing and retaining
skilled individuals who contribute to the overall triumph of their
respective organisations. These practices nurture a favourable
workplace atmosphere, present competitive compensation
packages and institute efficient performance management
systems. These efforts collectively foster a motivated and dedicated
workforce, ultimately leading to enhanced guest contentment and
sustainable business expansion.

AT PRESENT, the Indian hospitality industry is at a crucial
juncture where sustainability and technology are converging
to shape its future. As the sector regathers and takes off after
a brief lull due to the pandemic, it must prioritise sustainable
practices to minimise the environmental impact and embrace
innovative technologies to pave way for eco-friendly
operations – from energy efficient buildings to smart waste
management systems. By adopting renewable energy sources
and implementing digital solutions for resource optimisation,
hotels can become pioneers of sustainability. Additionally,
technology can enable enhanced guest experiences through
personalised services, streamlined processes and interactive
amenities.

OF EVERYTHING the hotel industry offers, it is food that
resonates the most with guests. For them, especially those
in India, food is intricately woven into holiday plans. It is a
well-known fact that India’s connection with food is more than
just taste. Being as family-oriented as Indians are, meals are
usually the time of the day when all members of the family sit
together and catch up with each other. In fact, most of our
important conversations happen over food and in all homes,
at the centre of atithi satkaar is food – a delectable spread
that leaves guests chanting – yeh dil maange more...
With a connection this strong with food, coupled with
the growing affinity to spend and fine dine, it is no wonder
that food and beverage has become a game-changer. The
pandemic has led to refined tastes and the generation today
believes more in spending on worthy experiences than on
savings. And they don’t hesitate to speak out when they
don’t get their money’s worth.

It Is never too easy to break moulds and change perceptions
that have stuck onto you for centuries, be it on a person or
a country. For India too, to come out of the global opinion of
being the land of snake charmers and magic that the world
had created for it was a challenging task. Today, the country
is one of the fastest growing economies with its current
stable financial position, ever-expanding domestic market
and business climate drawing long-term investments from
around the globe. And with India holding the G20 Presidency,
the prospects look bright and encouraging, especially for the
travel and tourism industry.

Keep Reading!

March-April  2024

January - February 2024

November - December 2023

September - October 2023

July - August 2023

May - June 2023

March - April 2023

January - February 2023

BW Businessworld has partnered with Hotelier International based out of London and launched an Indian edition in the name of BW Hotelier. BW Hotelier is your daily dose of hotelier news, opinions and insider insights for and by the leaders of the hospitality industry. It is published bimonthly and features industry content from all across the world with a special focus on India. The article pages carry in-depth analysis of current hospitality trends, interviews with industry insiders , in-depth hotel profiles and images that prove that hotels are still bastions of luxury, style and beauty. With examples of excellence and behind-the-scenes analysis of India’s most innovative hotels, our features both illuminate and educate. In India the magazine is distributed to all registered architects and interior architects.

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