DEWA firm on eliminating govt bureaucracy: Al Tayer

Al Tayer emphasised DEWA’s commitment to fulfilling the directives of Sheikh Mohammed Bin Rashid Al Maktoum to eliminate government bureaucracy and boost the UAE's competitiveness

- Gulf Today, Staff Reporter

Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), has emphasised DEWA’s commitment to fulfilling the directives of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to eliminate government bureaucracy and boost the UAE's competitiveness.

The UAE was ranked first globally in the 2025 Absence of Bureaucracy Index, part of the Government Efficiency pillar in the IMD World Competitiveness Ranking.

Al Tayer announced that DEWA achieved digital integration across more than 100 projects, in collaboration with 65 government and private organisations, while service automation reached 100%.

This raised the digital adoption of DEWA's services to 99.5%, taking the customer happiness and service quality scores to 98.3% and 95%, respectively.

Through the implementation of the “Services 360” policy, DEWA eliminated 90% of service delivery points, streamlining procedures and enhancing customer happiness. DEWA provides all its services digitally through its website, smart app and unified government channels.