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Card top-ups • Remove friction for SimplyGo app users
The Straits Times
|November 28, 2025
I have found using the SimplyGo app to top up my ez-link card to be convenient because it removes the need to queue at kiosks. However, there are some limitations.
You cannot make top-ups in the middle of your journey. On many occasions, my card failed when exiting MRT stations or alighting from buses after I topped it up during the journey. I then had to seek help from station staff or file refund requests through the app. These are processed only after a few days.
Esta historia es de la edición November 28, 2025 de The Straits Times.
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