Defining the Service
Making luxuries of life seem the norm is the basic style statement of an up market hotel. While they are all expected to provide clean bed linen, it is the style of making that bed which sets a five star property apart from the three star hotels in the same city.
When a guest returns to his room at the end of the day, after an indulgent dinner or a harrowing hard day's work, to magically find that the curtains have been drawn, water has been placed on bedside table, the bed spread has been removed and bed cushions have enchantingly been stored away, the corner of the top sheet has been enticingly turned down tempting you to get into bed and sleep, after enjoying the chocolate or mint that might be placed within easy reach: all of this is part of your turndown service in a hotel.
Who is Responsible?
It is the housekeeping department with its army of little invisible foot soldiers who are hardly ever seen but whose presence and hard work is always the backbone of the services the hotel provides.
A Executive Housekeeper, whilst her main parameters to define room standard might be dictated by the international standards of the chain, how she manages her little army and gets the desired result. while being time and effort savvy is totally up to her.
Making the beds in the morning, or conducting the equally important turndown service in the evening, it is the floor boys who have to put their best foot forward. Of course there are practical problems like when a guest does not wish to be disturbed with the turndown exercise and wants it conducted a while later, if the floor boy is not good with his level of communication, the housekeeping desk has to coordinate it later.
The Ideal Guest
Esta historia es de la edición November - December 2022 de Hotel Business Review.
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Esta historia es de la edición November - December 2022 de Hotel Business Review.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 8500 revistas y periódicos.
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A Tranquil Paradise! Radisson Hotel Jass Khajuraho
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Running F&B Operations
Heading the F&B department of a hotel successfully is both exciting as well as challenging. It becomes evident that running an F&B operation is not a smooth sailing business at all.
Abrogating Attrition
One constant problem that has been incessantly proving a bothersome malady for the hospitality industry is the shortage and retention of skilled manpower, as this makes or mars the future of the property. Possessing innovative and problem-solving capabilities the workforce can add to the success of the hotel. Skills like patience, multitasking, positivity are a few of abilities which attribute to the success of the hotel as it helps in the hotel being able to provide excellent customer service in all circumstances. But shortage of skilled manpower has been a constant problem of the industry. Ashok Malkani delves on several aspects of the shortage and retention of employees.
Women as Impactful Leaders in Hospitality!
The dynamic hospitality industry stands as a shining example of gender equality as more and more women are leading from the front in key positions.
Does hospitality industry have...Gender Equity?
Hospitality industry has been considered as one of the forerunners in growth in India's service sector. Though the hotel industry is an appealing one, with diverse workforce, women have, historically, been underrepresented.
Making Room for Hygiene
Adequate training, strict supervision and ensuring safe and healthy working conditions of the cleaning staff are key to maintaining room hygiene in a hotel.
Legacy Secured
JK Khurana Dedicates Lifetime Achievement Award to Son Vicky Khurana and daughter-in-law Seema Khurana, as he entrusts Venus Industries to the Next Generation.
"It is the Journey Itself, Marked by Innovation and Development that I Relish as much as The Final Product"
Somesh Agarwal, Chairman and Managing Director, Rockwood Hotels and Resorts
Ensuring Menu Success
A new menu is considered an excellent way to get the visibility and break the monotony. No wonder, chefs are always thinking about introducing new dishes in their menu several times throughout the year.
Wooing Millennial Guests
Understanding millennials goes beyond demographic data and analysis. Interestingly, it involves comprehending their values, preferences, and the desire for offbeat experiences. Latest technology, sustainability elements, and cultural immersions play a key role.